At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The Compliance Director is responsible for managing foundational and strategic compliance accountabilities that support various aspects of Carrum Health's Compliance Program. In this role the Compliance Director will serve as a key member with strong leadership skills of the Compliance Department and perform work to ensure Carrum Health's compliance efforts are designed to strengthen a culture that promotes prevention, detection and correction of non-compliance. This position is also responsible for the coordination and administration of a broad scope of Compliance Program activities, projects and initiatives under the direction of the Senior Vice President, Contracting & Risk Strategy.

You're excited about this opportunity because you will...

• Manage the day-to-day operations of the Compliance Program at the direction of the Senior Vice President, Contracting & Risk Strategy and collaboration with our IT, data, and other cross-functional teams.
• Lead compliance initiatives and provide direction to drive results and ensure compliance projects are completed and communicated on time.
• Lead the development of compliance training programs (required annual and ongoing training) for Carrum Health which includes, monitoring training completion, running reports and conducting ad hoc compliance training.
• Work with Senior Vice President, Contracting & Risk Strategy to recommend, develop and manage compliance risk assessments and compliance audits. Develop follow-up action based upon audit findings.
• Oversee in the development, evaluation, updating, training and implementation of Carrum Health compliance policies and procedures, including but not limited to Code of Conduct, business continuity, disaster recovery and other compliance policies.
• Manage the compliance hotline for Carrum Health including investigation, remediation and corrective action as needed; managed the investigation process, including monitoring and documenting the investigation and resolution of complaints. Conduct investigations of compliance hotline reports or evidence of non-compliance under the direction of the Senior Vice President, Contracting & Risk Strategy.
• Conduct compliance and HIPAA-related investigations, including conducting HIPAA risk assessments and report findings to Carrum Health leadership.
• Assist in developing, implementing, evaluating, and updating compliance and HIPAA and incident response policies and procedures, as needed.
• Conduct research into new and revised laws and regulations applicable to Carrum Health's operations and provide recommendations to Carrum Health leadership regarding potential implementation.
• Work with Senior Vice President, Contracting & Risk Strategy to develop and manage the initiatives and objectives of the Compliance Work Plan, and Audit Plan.
• Oversee and manage Carrum's vendor management, including screening process and perform routine sanction screenings of Carrum Health's contracted providers, vendors, and other groups as deemed necessary.
• Oversee and provide advice related to compliance with applicable regulatory, contractual, internal or other requirements.
• Manage and operate Carrum Health's Compliance, Privacy and Security Committee, including scheduling meetings, developing agendas and other committee-related governance materials; report the Committee findings to the Senior Vice President, Contracting & Risk Strategy and Carrum Health executive leadership on a periodic basis.
• Work with Carrum Health's outside legal counsel in coordination with or at the direction of the Senior Vice President, Contracting & Risk Strategy

We're excited about you because you have…

• A strong educational background including an undergraduate degree and a minimum of 7 years of relevant experience. Knowledge of HIPAA, data privacy, data use, and privacy are required. Knowledge of PCI/DSS, ERISA, and insurance regulations preferred.
• Healthcare Compliance Certification or ability to obtain within one year of hire; or
• Professional Compliance Officer Certification or ability to obtain within one year of hire critical thinking and analytical skills.
• Ability to adhere to schedules and agendas and respect others' time.
• Demonstrated ability to work effectively and cross-functionally with employees at all levels.
• Ability to, prioritize, multi-task, meet or exceed deadlines, and maintain flexibility in a fast-paced, changing environment.
• Strong problem-solving skills and the ability to confront conflict and difficult issues in a professional, assertive, and proactive manner.
• Excellent organizational, written, verbal skills.
• Detail-oriented work style and focused on producing an accurate high-quality work product.
• Ability to perform with minimal supervision

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We're all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.