Customer Service/Inside Sales - Bloomington, MN

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Job Title: Customer Service/Inside Sales

Location: Bensenville, IL

Reports to: Inside Sales Manager

Job requirements:

Educational Requirements – High School Diploma

Work Experience Requirements:

• 2 years of related work experience
• Excellent verbal and written communication skills
• Microsoft Office experience (Excel, Teams, Word, etc.) a plus

Job Duties:

• Provide top-tier service to our valued customer base
• Manage open order flow
• Expedite and facilitate special delivery requirements
• Contract Review
• Provide samples and technical assistance
• Maintain customer contract database
• Manage quote process
• Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer.
• Maintain quote log
• Work with Territory Sales Manager to support and develop assigned customers by seeking new sales opportunities within the account.
• Assist with preparation and presentation, as needed, of account Strategic Business Review.
• Perform other duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person