Job Title: Receptionist/Service Coordinator

Position Summary:

Provide secretarial support to the Site Director and family center. Clerical duties would include but are not limited to typing, filing, answering phones and general office work. This position requires an ability to work with children from birth to age five and a general awareness of child development. This position is accountable for providing childcare during activities at the Family Center and to provide other related duties as deemed necessary by the Family Center Site Director.

Service Coordinator will be responsible to serve as the primary contact between the families at the center and various county and community agencies. Responsible for intakes, individual assessments, coordination, and monitoring of the delivery of service coordination to high-needs families including case assessments and management, referrals/coordination to social service, medical, and government agencies (etc.) to promote long term self-sufficiency. This position also will identify potential resources to enhance educational, social, and economic opportunities for families. The incumbent will be responsible for bringing resources to the center that will benefit families that need specialized services. The position also requires the experience and knowledge of the community and key people and agencies in the community.

Duties and Responsibilities:

Receptionist:

1. Working knowledge of office machines.

2. Experience with taking phone messages.

3. Tracking drop in families and assisting them with their requests.

4. Checking and stocking supplies by determining if there are adequate supplies for upcoming activities and events (paper, food, and books), pulling additional materials from storage room, and list supplies that need purchased or re-stocked.

5. Attends In Services, workshops, training sessions, staff meetings, and other appropriate meetings. Attend meetings offered by Office of Child Development as related to childcare.

6. Other duties as assigned by Site Director.

Service Coordinator:

1. Provide services to all families of the community regardless of age or family dynamic

2. Crisis Intervention

3. Coordination of services for families

4. Provide resources/referrals for families

5. Establish and maintain relationships with community providers

6. Provide concrete goods to families: food, diapers, formula, etc

7. Assist with employment/job readiness

8. Housing assistance

9. Advocacy for families: Accompany to appointments/court

10. Assist with 412 Food Rescue

11. Enter all contact/work done with families into Synergy

12. Evening and weekend availability.

13. Other duties as assigned by Site Director.

Hello Baby:

1. Contact Hello Baby families

2. Deliver Hello Baby Bags

3. Follow up with Hello Baby families

4. Provide resources/referrals to Hello Baby Families

5. Enter Hello Baby data in Synergy

6. Connect Hello Baby Families to home visiting if interested.

Diaper Bank: Oversee Diaper Bank:

1. Maintain documentation: Folder with In-take form

2. Enter documentation into Diaper bank monthly

3. Order diapers monthly

4. Pick up diapers monthly

Community Outreach:

1. Attend Community events and meetings.

2. Partner and develop working relationships with community programs and agencies.

Qualifications:

1. High School diploma or GED required.

2. Two years' related experience required.

3. Basic level expertise with Microsoft Office products.

4. Strong communication, interpersonal skills, organizational and recordkeeping skills.

5. Excellent organizational skills, initiative, and ability to work with limited supervision.

6. Ability to prioritize tasks, meet deadlines, and work under pressure.

7. Ability to be flexible and perform other tasks as assigned.

8. Participates as part of a team in center related activities, planning, and preparation .

9. Ability to comply with AIU policies and procedures.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Sitting for extended period of time

* Lifting, carrying, pushing, pulling 35 pounds

* Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies

* Moving fingers and hands in a repetitive manner

* Ability to speak clearly and distinctly when communicating with limited English-speaking customers

* Hearing clearly

* Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Site Director

Department: ECFCS/FACES

Position Schedule: Monday - Friday and some weekends or evenings depending on program events

Salary: $30,250

Benefits: 260-Day FACES

To Apply: Create an on-line application and upload a cover letter, resume, PA Certificate (if applicable) and transcripts at the AIU Career Site. Please send any questions to: recruitment@aiu3.net

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.