1 VC3 Job
VC3 is Hiring a Remote Service Technician I
Service Technician I
Department: US Central Midland
Employment Type: Full Time
Location: Midland, Texas
Description
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
- Provide end user support to VC3 clients via inbound phone, email, & webchat
- Triage inbound service requests from VC3 clients and determine the appropriate course of action to resolve the issue
- Using an ITIL founded triage model to identify to categorize inbound requests and incidents
- Fulfilling client requested Installs, Moves, Adds, and Changes (IMAC)
- Work with and troubleshoot issues with Active Directory, Exchange and O365
- Assist users with password resets and account unlocks
- Assist users with updating email information (signatures, distribution lists, contact profile)
- Complete user account creations, workstation user profile setup and terminations
- Run and pull workstation reports from our remote management tool
- Investigation of spam/phishing emails, securing compromised email accounts, malware scan/removal
- Troubleshooting of applications
- VPN/Remote access set up and troubleshooting
- Configuring/troubleshooting printers (including scan to folder, scan to email, driver issues)
- Changing folder structure and NTFS/share permissions
- Troubleshooting offline file sync issues
- Troubleshooting DNS issues for domain joined workstations (onsite and remote)
- Mapping network drives
- Missing/deleted email recovery
- Basic server troubleshooting and reboots
- Backing up and wiping old unused workstations
- Troubleshooting workstation performance issues
- Repairing corrupted system files
- Updating Windows/Drivers/Applications
- Best effort cell phone support (ie setup of email on mail app)
- Adjusting phone systems, call forwarding, updating extensions.
- Troubleshooting, best effort support on personal/home network and device issues
- Troubleshooting issues on Windows and macOS.
- Troubleshooting hardware issues (monitors, keyboards, mice)
- Mobile Device Management
- Run diagnostic programs to resolve computer problems.
- Server & Network device management. (Connectivity issues & New user setup)
- Follow-up with clients to assure issue resolution
- Escalate out of scope issues to the appropriate elevated team
- Maintain accurate and up to date documentation through the change management process
- Documentation of new or previously undiscovered applications or processes
- Create basic “How to” guides/instructions for end users
- Maintain accurate and real time up to date timesheets
- Maintain and manage your service tickets and overall service board
- Attend monthly training & team meetings as required
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as required
Skills, Knowledge and Expertise
- At least 1-year practical experience in a technical support or customer service position or recent technical education experience in a post-secondary environment
- Demonstrable understanding of the following technologies:
- Windows 7, 8, 10, 11
- Microsoft Office Suite (2010 & Newer)
- Microsoft/Office 365
- Windows Server 2008 R2, 2012 R2, 2016, 2019, 2022
- Active Directory
- DHCP
- DNS
- Terminal Services
Additional information you will want to know:
- Minimal travel is expected, however some is possible
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Job Summary
Full Time
IT Outsourcing & Consulting
$41k-53k (estimate)
04/14/2024
06/13/2024
vc3.com
RALEIGH, NC
50 - 100
1994
PATRICK SPAMTINATO
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the country. The technologies needed by our customers have changed many, many times over the years, but our focus has always stayed the same: marry the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solu ...
tions that take our customers to the next level of productivity and results. VC3 has earned the distinction of being ranked as one of the Best Places to Work in South Carolina for nine years in a row! "We are very proud that we have remained one of the Best Places to Work in South Carolina over the years. The sustainability of our corporate culture is very important to us and this survey allows us to keep moving in the right direction for our employees," Sandy Reeser, VC3 CEO. Please visit www.VC3.com to learn more.
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The following is the career advancement route for Service Technician I positions, which can be used as a reference in future career path planning. As a Service Technician I, it can be promoted into senior positions as an Automotive Mechanic I that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Technician I. You can explore the career advancement for a Service Technician I below and select your interested title to get hiring information.
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