Responsibilities:

• Design, implement, and support Microsoft Azure solutions, ensuring scalability, reliability, and security.
• Deploy and manage Office 365 environments, including Exchange Online, SharePoint, and Teams.
• Collaborate with clients to understand their IT requirements and provide tailored Microsoft solutions.
• Perform migrations to Azure and Office 365, ensuring minimal disruption to client operations.
• Provide advanced technical support for Microsoft-related incidents and issues.
• Monitor and optimize Azure and O365 environments for performance and cost efficiency.
• Conduct regular security assessments and implement best practices for Azure and O365.
• Collaborate with other IT teams and vendors to deliver integrated solutions.
• Stay abreast of Microsoft product updates, releases, and industry best practices.
• Contribute to the development of internal documentation and knowledge base articles.
• Participate in on-call rotations to provide timely support for critical incidents.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent experience.
• Proven experience as a Microsoft Engineer in an MSP environment.
• In-depth knowledge of Microsoft Azure infrastructure and services.
• Expertise in Office 365 administration, including Exchange Online, SharePoint, and Teams.
• Experience with migrations to Azure and Office 365.
• Strong understanding of network protocols, security, and best practices.
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.

Additional Skills (Preferred):

• Familiarity with other cloud platforms and services.
• Experience with PowerShell scripting for automation.
• Knowledge of ITIL processes and methodologies.