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Hi there! We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
The Technical Support Manager leads a team of Technical Support Agents who care for PAR's customers, serving as the first level of support for our Customer Support team. This person must be creative, ambitious, and eager to be part of growing the company. Must be able to collaborate with other departments to escalate and resolve issues that arise. This individual can build a great team by identifying talented support technicians inspiring them to grow personally and professionally and perfect them to empathize with the customer and do what it takes to deliver support that exceeds expectations. This individual will also build metrics that identify customer satisfaction, technician performance, and overall service delivery performance.
This role will be based in Miami, Florida, working remotely, and onsite at a critical customer's office occasionally.
The shift for this position is Tuesday - Saturday, 10 AM - 7:30 PM EST.
Job Responsibilities
Qualifications
Who We Are
At PAR, we believe we will win or lose, through the culture we build.
Our culture is built on 4 values.
The base salary range for this position is $70K-$75K USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Full Time
IT Outsourcing & Consulting
$104k-134k (estimate)
05/04/2024
07/03/2024
parasp.com
New Hartford, NY
<25
IT Outsourcing & Consulting
The job skills required for Manager, Technical Support (Miami, Remote) include Problem Solving, Leadership, Technical Support, Career Development, Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Technical Support (Miami, Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Technical Support (Miami, Remote). Select any job title you are interested in and start to search job requirements.