U. S. Steel is committed to fostering an inclusive workplace culture and celebrates the diversity of our employees. The Customer Experience Analyst is exposed to various aspects of U.S. Steel’s overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to one of our major USS facilities (Gary, IN; Troy, MI; Pittsburgh, PA; Osceola, AR) for training and development. Level of role will be determined by candidate experience. 
Responsibilities:

• Enters orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders. 
• Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
• Follows the production of orders to ensure on-time delivery to the customer. 
• Release material and ensure delivery based on requirements from the customer.
• Manages inventories and shipments to meet customer supply requirements.
• Collaborates with the Account Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
• Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
• Participates in projects to deliver initiatives with a focus on efficiency improvements.
• Provides an outstanding service experience for the customer.

Requirements: 

• Bachelor’s degree in business administration, communications, supply chain management, or a closely-related field OR an equivalent combination of education and experience 
• At least two years of related experience in customer experience or closely-related function 
• Excellent communications and interpersonal skills
• Excellent planning and organization skills 
• Great attention to detail while working in a fast-paced environment
• Proficient in Microsoft Office, particularly Excel 
• Ability to adapt to and master web-based support applications 
• Related experience in the steel, metals or closely-related industry preferred 
• Identify and enhance customer value drivers
• Demonstrated ability to work collaboratively in a matrix environment 
• Demonstrates effective project management skills
• Identifies and develops project opportunities across multiple supply chain disciplines