Responsibilities:

• Conducts needs assessments, identifying specific performance and knowledge gaps; educate clients on job search skills and industry trends
• Review, create and revise professional and personalized resumes for all clients in accordance with Client Services standards; provide guidance and direction to the client on effective tailoring; provide a professional level resume reformatting, grammatical corrections, and targeted content ensuring accuracy and strategic phrasing of responsibilities and accomplishments
• Develop job search strategies and provide job lead generation coaching personalized to the client’s needs and desired career goals
• Manage a pool of active job seekers and maintain communication at a regular cadence in accordance with Client Services standards; advise clients on the job search process, answer questions, and equip them with the tools and resources needed to land a fulfilling job in their chosen discipline
• Provide education and career guidance to clients via 1:1 phone sessions, email, and text. >25% of time conducting periodic follow-up providing job search coaching and additional services
• Implement career offerings such as mentor sessions and online workshops that deliver asynchronous and synchronous career content to clients related to topics such as career exploration and planning, job search tactics, and networking
• Maintain an in-depth understanding of various aspects of career planning; stay aware of significant changes or developments within the field
• Contribute to thinking on how we can best serve our users in the long-term by providing feedback to leadership about frontline experiences
• Support events and initiatives by cultivating collaborative partnerships with internal and external stakeholders as an ambassador of the program
• Maintain quality, accuracy, and privacy of assigned client information in the Hire Heroes USA content- management system per Client Services standards

Desired Skills and Experience:

• Bachelor’s degree or equivalent professional experience
• Basic proficiency with Salesforce Lightning
• Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as LinkedIn, Instagram, and Facebook
• Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management
• Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge
• Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team
• Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life
• Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations
• Experience with public speaking – able to present/speak on webinars, workshops, podcasts, and other public platforms

• General office environment; temperature controlled
• Routinely uses standard office equipment, e.g. copiers, phones, computers
• Sitting for extended periods of time

• 100% company-sponsored Medical, Dental, and Vision premium coverage for employee
• 100% company-sponsored Short-Term Disability, Long-Term Disability, and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• 17 Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.
About this Company:
MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.
VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.
CORE VALUES
Integrity, Passion, Effectiveness and Collaboration
Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.
Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.
For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.
Hire Heroes USA is an equal opportunity employer with a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to age, race, color, religion, gender, marital status, pregnancy, sexual orientation, gender expression or identity, domestic violence victim status, national origin, ancestry, disability, genetic information, military or veteran status, or any other protected factor. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, hiring, assignment, promotion, compensation, training, leaves of absence and termination. Sexual harassment or harassment based on other protected group status, as defined by law is also prohibited.