Refugee Remote Services Specialist

Inspiritus

Inspiritus is designated by the federal Office of Refugee Resettlement (ORR) to administer the Alabama state refugee resettlement program and serve as the State Refugee Coordinator (SRC) office, also known as the Alabama Office for Refugees (AOR). This office is responsible for overseeing the design, implementation, and coordination of refugee services in the state, and includes the responsibility of the administration of the Refugee Cash Assistance (RCA) program.

The Refugee Remote Services Specialist’s primary responsibility will be to provide support services to refugees enrolled in our Refugee Cash Assistance Program for clients outside of a subgranted agency’s service area. The Refugee Remote Services Specialist accompanies clients on their journey to self-sufficiency by providing remote support to assist clients with job readiness and placement. This includes helping clients improve financial literacy and accessing English learning resources. The Refugee Remote Services Specialist will also cultivate relationships with employers and with employment-related community resources.

Position Details:

• Full Time position
• Department Alabama Office for Refugees
• Located in Birmingham, AL
• Reports to the Refugee Cash Assistance Manager
• Mostly Virtual/Remote with some on-site required, Travel (0 25%)
• Monday through Friday; 8:30AM 5:00PM
• Annual Compensation $18.27 - $20.19/hour
• Full range of benefits, including health care, vision, dental, voluntary life insurance, voluntary short term and long-term disability, sick leave, flexible paid time off, 403(B) with 3% match for eligible employees after 1 year of service, and vesting for employees after 1000 hours of employment

Responsibilities:

• Coach clients in a one-on-one format and initiate and develop group trainings and instructional opportunities to support their path to self-sufficiency
• Assess client needs and develop individual action plans with each client
• Provide individualized goal setting and financial counseling sessions
• Document each employer contact, employer information, and all services provided using client management database
• Assess clients’ education, marketable job skills, career goals, and individual barriers to employment
• Orient groups of clients to the U.S. workplace and to area job market
• Assist clients with online job searches, completing employment applications, preparing for interviews, and developing skills for long term employment
• Interact with clients to ensure a suitable match between a client and a potential employer
• Help troubleshoot client transportation needs to and from job interviews, training, and day-to-day employment
• Interpret for clients or arrange for interpretation during employment-related activities
• Engage in relationship-building with employers, recruiters, and community stakeholders
• Create and maintain list of employment partners throughout the state
• Create and maintain list of English classes and resources throughout the state
• Maintain all records in an accurate, complete, confidential manner as assigned
• Develop marketing and outreach materials for employers and clients
• Conform with and abide by all regulations, policies, work procedures and instructions
• Maintain personal and professional boundaries in the performance of the job
• Forge mutually respectful partnerships with clients, employers, funded partner agencies, co-workers, and volunteers
• Participate in training, professional development, fundraising events and other Inspiritus activities and initiatives
• Perform other miscellaneous responsibilities and duties as assigned such as providing back-up services for other Employment staff and for other Refugee Services staff as appropriate

Qualifications:

• Bachelor’s degree or international equivalent in human services, public health, social work, or other applicable field and minimum of two years of relevant work experience, or an equivalent combination of education and experience
• Ability to navigate and regularly use collaboration and communication software such as Microsoft Teams, Zoom, WhatsApp, SharePoint, and digital calendars
• Excellent organization, attention to detail, time management, and problem-solving skills
• Familiarity with major Alabama employers, educational and financial institutions, community resources, and public transportation preferred
• Excellent oral and written communication skills in English
• Conviction about the capacity of people to grow and change
• Must have the ability to communicate with all persons in a culturally competent manner
• Must be sensitive to the service population’s cultural and socioeconomic characteristics
• Previous experience working with refugees or other vulnerable populations preferred
• Experience with case management database such as Apricot, CaseWorthy, Salesforce, or equivalent preferred
• Ability to read, write, and speak a relevant foreign language preferred

The Refugee Remote Services Specialist role detailed in this description is not a comprehensive list of all duties that may be requested for the successful completion of this role and may garner some circumstantial duties deemed critical to meeting performance goals.

Physical Demands:

Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools and controls: and reach with hands and arms. Required to operate personal vehicle.

Employees frequently lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Inspiritus Supports a Diverse and Inclusive Culture:

Inspiritus is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inspiritus does not discriminate in employment on the basis of any factor stated above or prohibited under applicable law. Inspiritus complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Inquiries regarding this policy should be directed to the Inspiritus Department of Human Resources, 731 Peachtree St NE, Suite B Atlanta, GA 30308.