This is a fully remote position.

Job Responsibilities:

• Mentor junior colleagues in the development of application and project management knowledge
• Be responsible for managing increasingly complex individual projects or work streams within the defined scope of the overall project
• Configure, build, test, and support the Epic implementation at Mount Auburn Hospital and independent physician offices
• Design processes with representatives from clinical or financial operations to ensure technology supports business processes
• Independently manage your work to complete tasks based on clearly defined project milestones
• Identify and escalate any issues/problems/delays that may adversely impact the project
• Achieve in depth knowledge of respective Epic application and stay current with new application functionality and enhancements
• Coordinates all department preparations to support the adoption and implementation of software applications, systems reporting, and related software interfaces
• Acts as a liaison with all areas of the hospital using software application
• Conducts regular meetings with hospital staff to determine future system enhancements
• Prepares and maintains documentation, including analysis, design, programming, standards, procedures, and user guides

QUALIFICATIONS

• Bachelor’s degree
• At least 2 years of information systems experience, preferably in healthcare supporting Laboratory
• Active Epic CP and AP Beaker certification
• Experience with CER Rule Build, Billing, Happy Together, Preference List build, and Reporting Workbench
• Experience with third party systems such as Data Innovations Instrument Manager and Wellsky for Blood Bank
• QC and Printing experience a plus
• Bugsy Certification a plus
• Ability understand and explain complex technical concepts in terms understandable to end-users
• Ability to exercise discretion and independent judgment with respect to workflow design, issue escalation, and other projects that support business needs
• Strong written communication skills, including project documentation and technical writing
• Strong verbal communication skills while interacting with team members, end users and other departments throughout the organization
• Demonstrated analytical and problem solving skills
• Ability to be a team player; flexible, friendly, congenial and enthusiastic
• Proficiency in Microsoft Office Products including Word, Excel, and PowerPoint
• Ability to obtain Epic certification in required applications within 3 months of training and willingness to travel to Verona, Wisconsin for training on dates specified by Mount Auburn
• Personal transportation for local travel, possibly some occasional out-of-town travel in addition to the training commitment above, and a valid Massachusetts driver's license
• Participate in on-call coverage as assigned

WORKING CONDITIONS

• Physical demands include ability to sit more than six hours per day.
• Ability to communicate via telephone, orally, and hear conversation more than 50% of the time.
• Upper extremity demands include ability to perform data entry with repetitive hand movement, and visual concentration at video display terminal, to review and enter data.
• Mount Auburn Hospital employees must be able to readily adjust to change, handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.