Customer Service Representative - Call Center - Port Saint Lucie, FL

• Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Address and resolve customer concerns or issues in a timely and effective manner.

• Communicate effectively and empathetically with customers to understand their needs.
• Provide clear and concise information to customers on products, services, and processes.
• Document all customer interactions and maintain accurate records.

• Stay informed about the company's products, services, and promotions.
• Continuously update knowledge on industry trends and customer service best practices.

• Adhere to established quality standards and guidelines in customer interactions.
• Participate in training sessions to enhance skills and knowledge.

• High school diploma or equivalent required.
• Ability to pass a drug and background check.
• Basic working knowledge of computer systems; Brightree experience a plus.

• 2 years in a call center environment.
• Previous experience in customer service or a related field.
• DME or Medical experience.
• Familiarity with insurance rules and regulations, including working with HIPAA and Personally Identifiable Information.

• Variety of Medical, Dental and Vision Insurance Plans
• 401k Plan
• PTO and Paid Holidays
• EAP
• Employee Discounts