Technology Solutions Specialist #476

Department: Support Operations
Work Hours: 9:00am-6:00pm
Pay Grade Range: $80000-$140000
Remote Work Status: Hybrid
FLSA Status: Exempt
Posting Date Range: 1/10/2024- Until Filled
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description
The Sergeant at Arms, Printing Graphics and Direct Mail (PGDM) department is seeking a highly skilled and motivated Technology Solutions Specialist to join our team. This role will primarily focus on collaborating with the Technical Manager to provide technical support and assistance for internal applications. The successful candidate will also play a key role in the implementation and deployment of new technology solutions, ensuring seamless integration with existing systems. In addition, they will identify opportunities for process improvement, streamlining, and automation, and work towards their implementation. Troubleshooting and resolving technical issues related to applications and systems, as well as conducting regular system maintenance and updates to ensure optimal performance and security, will also be crucial responsibilities of this role. By joining our team, you will play a crucial role in supporting PGDM’s applications and systems and become an essential part of our support system. We value creativity, attention to detail, and innovation as they are integral to our success.

Key Accountabilities/Essential Job Duties
Researches, evaluates and tests new and emerging technology solutions including creating written evaluation reports to facilitate the process of adding new solutions to supported software and hardware lists for the IT Support Contract (ITSC). Solution categories include desktop and laptop computers including HP Inc and Apple products, displays, printers, scanners, and software. Creates and maintains operating system images and deployments in the modern management solutions supporting our Windows and macOS computers. Develops, evaluates, and tests deployment packages using device management solutions for software, operating system upgrades, patching, and system setting changes. Provides high-tier technical support to users, support vendors and other technical staff and prepares and maintains support documentation. Manages and maintains technology labs and IT demo center assets; procures and inventories new technologyassets. Conducts compatibility evaluations of new software versions for applications supported by other CIO groups toensure no adverse impact to the operating system or other applications. Other duties as assigned.

JOB SPECIFICATIONS

Required Work Experience

• 3-5 years of related experience

Desired Qualifications

• Strong scripting and automation skills: Proficiency in writing PowerShell scripts to automate tasks, perform system administration, and streamline workflows.
• Proficiency in writing complex SQL queries to retrieve, update, and delete data from relational databases.
• Ability to work with cross‐functional teams and stakeholders to gather requirements and design integration solutions.
• Continuous learning mindset to stay updated with the latest technologies and tools in application support.
• Excellent communication skills to effectively convey technical concepts to non‐technical stakeholders.
• Ability to work under pressure and handle multiple support requests simultaneously.
• Strong problem‐solving and analytical skills.

Working Conditions

• Sedentary with extended periods of sitting and standing

 CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:
1. Be a U.S. citizen;
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefitspackage for all SAA staff. Our benefits extend beyond health care coverage tohelp provide employees with student loan reimbursement, professionaldevelopment, transportation subsidy, TSP/retirement savings, access to ourEmployee Assistance Program, and more! For more information regarding SAA’sbenefits, please visit https://sen.gov/OPPW.

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov email with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible underthe VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans’ preference tobe considered for all future veterans’ preference positions within the SenateSergeant at Arms. 

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email employment@saa.senate.gov.
• mailto:employment@saa.senate.gov="">To view additional information regarding the VEOA, please click here.

An applicantwho declines to self-identify as a disabled veteran and/or to provideinformation and documentation regarding his/her disabled veteran’s status willnot be subjected to an adverse employment action, but the individual may beruled ineligible for veterans’preference.