A typical day may include the following for a Customer Success Manager I:

• Conduct quarterly check-ins with customers to ensure they are getting maximum value from their Payscale subscription
• Manage end-to-end renewals cycle of our existing customer base
• Proactively monitor the health score of clients and engage at key lifecycle points
• Maintain a deep understanding of Payscale product/data offerings and position the most relevant features/functionality for clients' specific goals
• Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle
• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving

Qualifications

• 3 years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility
• Bachelor's degree not required, but strongly preferred

Skills:

• Account Management: Ability to strategically manage your time across your book of business
• Product & Data Knowledge: Good understanding of compensation data and market-pricing systems.
• Business Acumen: Able to present complex ideas and help clients articulate the ROI of the Payscale partnership.
• Resourceful: A self- starter with a love for problem solving, building innovative solutions, and an ability to see the “big picture”. Able to take ownership and engage appropriate resources when escalations arise.
• Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.
• Overcoming Objections: An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success.

Tools:

• MS Office Suite
• Payscale product knowledge or related systems
• Salesforce
• Gainsight

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,700 - $91,100, exclusive of fringe benefits or potential bonuses. This position also has a commissions target of $15,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Payscale has an employee centric remote-first model, providing flexibility to do your best work in a space that supports you and finding time to collaborate in person for the moments that matter. Payscale has employees across the US, Canada, and the UK with unlimited access to WeWork and Regus spaces. We are unable to hire in the Quebec Province, Northern Ireland, and Hawaii at this time.

Benefits and Perks

The Highlights:

All around awesome culture where together we strive to: