eCommerce Account Director 

Company Overview

eHouse is a premier Shopify Plus digital commerce agency and Klaviyo Master Elite partner that offers comprehensive digital transformation services tailored for mid-market and enterprise organizations. 

Redefining what’s possible in digital commerce.

At eHouse, we create growth opportunities through consultation, innovation, and emerging technologies, with a relentless focus on people, clients, partners, and operational excellence. 

eHouse has capabilities in eCommerce development, technological innovations, and growth marketing strategies all under one roof. We understand the unique needs and goals of each of our clients and partners, and we create customized solutions based on our deep knowledge and expertise. 

In order for us to deliver the best services for our clients and partners, we must first deliver the best practices and experiences for our people. We do that by prioritizing and modeling our Core Values on a daily basis. They are our guiding principles for how we show up and hold ourselves and each other accountable: Be Curious. Be Resourceful. Be Accountable. Be Collaborative. Be Kind. If you feel a resonance with our Core Values and an alignment with the following job description, please apply!

Job Description

An eHouse Account Director will lead a multi-service portfolio of large mid-market to enterprise accounts and is accountable for the client relationship, strategic planning, forecasting, growth, and optimization. They will work cross-functionally with SMEs (Subject Matter Experts) across service lines that include paid media acquisition, search, CRM and retention marketing, loyalty, affiliate, store management, conversion optimization, UX/UI design, development, and merchant of record. This role is highly consultative and collaborative.

Primary Responsibilities

• Act as a trusted advisor for a portfolio of strategic accounts by forging strong connections with key stakeholders, maintaining clear and effective communication, and building trust and a mutual understanding of client objectives, challenges, and industry dynamics.
• Craft customized growth strategies fueled by data-driven insights.
• Collaborate and coordinate with cross-functional teams and external partners to deliver innovative solutions.
• Work to continually increase value to clients and ensure that the value provided is understood across all stakeholders, and especially senior executives.
• Meet or exceed booking, revenue, and profitability targets across your portfolio of accounts.
• Proactively mitigate risk and ensure client expectations are met.
• Serve as an escalation point for the client and work with the service line managers to quickly resolve issues.
• Consistently keep CRM data accurate across your portfolio for financial planning.

Qualifications

• 10 Years of eCommerce experience 
• 7 Years experience in managing large mid-market and enterprise accounts
• Experience with strategic planning across multiple channels.
• Proven expertise in effective eCommerce strategies, tools, and data analytics.
• Proven ability to build and maintain relationships with senior executives.
• Familiarity with Shopify Plus and its ecosystem.
• Ability to travel as required.