Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! Who You Are: KorsVIP is a more rewarding way to shop with Michael Kors. In our unparalleled rewards program, KorsVIP members enjoy insider experiences, special gifts, elite services and so much more. This role sits within the Global CRM & Loyalty team which oversees database growth, customer retention, the KorsVIP loyalty program and the instore clienteling app. You will be managing our KorsVIP program, working with cross functional business partners across the retail & digital space to execute our loyalty strategy as well as identifying and sharing best practice. Not only will you be responsible for improving all facets of our membership program from member acquisition to retention in the US, there could also be opportunities to expand the program in future to new channels and territories. This role would suit a true loyalty expert who has launched or managed a leading loyalty program, is passionate about luxury retail and looking for a challenge. What You’ll Do: Program Operations Focus on increasing the value, quality and volume of our loyalty members using data insights. Manage day-to-day relationship with external loyalty vendor. Work within the rest of CRM team to plan and manage loyalty activations. Partner with analytics & loyalty vendor to define and monitor success of program and customer tiers Identify opportunities to innovate and develop exciting loyalty activations which are motivating to customers and commercially attractive for the business – new benefits, rewards, partnerships Collaborate cross functionally with business partners to ensure customer loyalty is integrated in all activations across the business, providing insight and alignment where needed Partner with analytics & loyalty vendor to define and monitor success of program and customer tiers Build out a specific top tier activation programme centred around experiential benefits, gifting & events Product Management Project manage and support execution of US & CA Program Evolution Manage future international expansion and support regional partners in developing & launching loyalty programmes as the centre expert knowledge Partner with product, IT & loyalty vendor to implement any technical enhancements for the program You’ll Need to Have: Bachelor’s Degree or equivalent 5 years Marketing experience Ability to work in NYC office 3 days a week Expertise within the customer loyalty space We’d Like to See: Awareness of the global loyalty landscape would be highly beneficial Ability to build relationships with and work collaboratively across the organization Strong attention to detail, solid analytical and critical thinking skills Excellent interpersonal and communication skills and the ability to clearly communicate complex concepts clearly and concisely High energy and a self-starter looking to make an impact High level knowledge of Microsoft Excel and PowerPoint Commercial focus with a good understanding of consumer lifecycle management; how to drive growth in awareness, acquisition, engagement and retention of a consumer database MK Perks: Generous Paid Time Off & Holiday Schedule Summer Fridays Internal mobility across Versace, Jimmy Choo and Michael Kors Cross-brand Discount Exclusive Employee Sales Fav 5 Cards (MK Discount for friends and family) 401k Match Paid Parental Leave Thrive Wellness Program Commuter Benefits Gym Discounts At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: $90,000.00-$150,000.00 Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe and Asia, offering customers a seamless omni-channel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty million meals (and counting) to hungry children. 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