Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Summary :

Individuals within the Associate Support role interact with internal customers to provide and process information in response to inquiries, concerns and requests about products and services.

They deal directly with internal and external customers by telephone, electronically or face to face. They respond promptly to all associate inquiries.

Associate Support members respond to requests for customer support, logging problems, generating trouble tickets, diagnosing and resolving problems, and if necessary, escalating the problem to the appropriate level of expertise.

They are responsible for documenting solutions to problems. On an ongoing basis, they work to improve associate support processes and practices.

These individuals also obtain and evaluate all relevant information to handle product and service inquiries. They may provide pricing and delivery information and process orders, forms, and requests.

Primary Duties and Responsibilities :

Interacts with internal or external customers to provide and process information in response to inquiries, concerns and requests about products and services

Provides Level 1 support

Provides first point of contact and day-to-day customer support.

Assess, appropriately triages, and escalates tickets when appropriate

Documents incident status and resolution

Responds to and establishes communications and confirmations with incident reporting parties

Assists customer with recovery issues

Assists with identifying recurring incidents and notifies team members / leaders

Creates and updates documented resolution, job aids, or help desk procedures to a knowledge base

Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity

What your background should look like

Business administration and customer service work experience

Typically has 1-3 years of relevant work experience

Demonstrated working knowledge of basic hardware and software products and problem solving / diagnostic skills

Demonstrated ability and desire to learn corporate, division, and facility-specific applications, technology, and terminology

Demonstrated ability to learn customer support processes and techniques

Good analytical skills

Ability to solve problems

Strong commitment to superior customer service

Motivated to collaboratively work in a team environment

Thrives in a fast paced, sometimes demanding role

Exhibits strong oral and written communication skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

Full time

Salary Range*

$36,100 - 51,480

This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado / California / Washington / New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies :

Affiliated Companies : Triose, Inc.

Last updated : 2024-05-14