Description

Role is Hybrid, 3 days on-site as of now at our Chicago office location.

100% remote is not supported.

Membership Specialist Job Description

The CME Membership Specialist is a cross-functional role within the Memberships Team at CME Group. The primary focus of this role is providing customer service related to membership inquiries, facilitating the purchase & sale of seats on our exchange and managing, reviewing and processing applications for members. The CME Memberships specialist will also assist institutional clients in obtaining CME Membership or participating in applicable CME incentive programs.

This role requires strong customer orientation as well as attention to detail and operations experience. The ideal candidate will have strong organizational & communication skills with the ability to work in a fast paced environment on a highly collaborative team.

Principal Accountabilities

• Assist in operation of the membership seat market across multiple divisions and exchanges (~30 Million in seat sales per year).

  • Review bids & offers, ensuring completeness of documents, verification of authorized signatures,

  • Coordinate, review and process applications for individual membership.

  • Verification of seat ownership, completing seat sales, processing the payment of seat sales etc.

  • Process seat transfers between lessee & lessors, as well as between member firms and & their employees.

• Provide customer service to existing customers, prospective clients and members by responding to all questions related to membership

• Extensive interface and coordination with many CME Teams such as Finance/Accounting, Exchange Fee Team, Financial & Regulatory Surveillance, Client Development & Sales, Market Regulation, Legal, Clearing and Trading Floor Operations.

• Manage membership records in key internal systems

• Onboard new Firms and assist with system set up

• Contribute to business process improvements and implementation of new initiatives

• Cross-train with the Institutional Memberships (Concierge) Team to assist firms in obtaining CME Membership or participating in applicable CME incentive programs.

  • Assist & guide clients in obtaining CME Membership or participating in applicable CME incentive programs

  • Regular communications (calls, emails and meetings) with clients to assist with understanding membership options, exchange requirements and benefits of CME membership

  • Act as a single point of contact to guide clients through the application and review process.

Skills & Requirements

• Prior experience working in a Customer facing or customer service role

• Highly responsive and ability to multitask in fast paced environment

• Strong willingness to contribute to business process improvements and implementation of new initiatives

• Excellent team orientation, experience supporting/backing up fellow team members in daily work-flow or experience working across multiple teams, departments and stakeholders

• Knowledge of CME Group products, memberships, seat privileges & fee structure strongly preferred

• Prior experience working for a brokerage firm, clearing firm or proprietary trading firm preferred

• Prior experience using internal software, systems and tools for managing client data or document signing or electronic information collection tools.

• Microsoft Office and or/ Google Workspace Tools: Word, Excel.
  #LI-Hybrid
  #LI-DS
  #dice

CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone’s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.