We are seeking for a Spanish speaking operation assistant in our Real Estate office in Manhattan. The ideal candidate will have excellent communication skills, be a team player and possess strong organizational abilities.

Responsibilities
- Answer phone calls and direct them.
-Making outbound calls and sending emails daily on delinquent tenants accounts.
-Working closely with various departments to reach monthly collection goals.
-Maintain accurate notes in tenants accounts.
- Daily review of the entire portfolio collection status.
- Develop and maintain relationship with the tenants

-Reporting results to management and escalating problems.
- coordinate with Social Services, and local agencies to ensure maximum collections.
- Prepare and edit detailed spreadsheets of tenants payment and requests.
- follow up with tenants and team members and facillitate the communication between them.
-Optimization of tenant satisfaction and loyalty through improved operations, communication, and customer service initiatives
- Prepare and send lease renewals.

-Schedule appointments and collects documentation in preparation of lease renewals

Qualifications

-Bilingual Spanish speaker required
-Strong verbal and written communication skills

-Strong organizational and follow-up skills

-Excellent negotiation skills with the ability to handle difficult conversations professionally

-Basic knowledge of Microsoft Excel

-Administrative skills with attention to detail

This is a full-time position.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Schedule:

• Monday to Friday

Language:

• Spanish (Required)

Ability to Commute:

• New York, NY 10010 (Required)

Work Location: In person