About the role

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and the hotel within its community.The GM provides leadership and strategic planning to all departments to support the service culture and maximize operations and guest satisfaction. The GM works very closely with the hotel owners and other stakeholders.

The GM is responsible for managing the hotel management team and overall hotel targets to deliver an excellent Guest Experience. A General Manager must also manage profitability and guest satisfaction measures.

Additional responsibilities will include: Operating within any departmental budget constraints, tracking/controlling labor costs daily/weekly/monthly, assisting the Regional General Manager with Marketing strategies/campaigns and additional assigned projects.

What you'll do

• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues, including capital projects, customer service, and refurbishment.
• Handling complaints and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carrying out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial report for the owners and stakeholders.
• Draw up plans and budgets (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision-maker in hiring a key staff.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Maintain records for all on site permits and ensure compliance. Ensure all facilities and equipment are up to code.

• Collaborate with marketing on any promotional campaigns for the property and maintaining brand standards

Qualifications

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree in hotel management or a related field, experience opening, managing, or repositioning a hotel, and a clear track record. Excellent computer system skills.

EXPERIENCE:

At least 5 years experience in the hospitality industry, with significant luxury experience, ideally including experience in destination markets.