About the role

• Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. Tracking guest issues and ensuring follow-up with fellow leadership team.
• Work with General Manager and leaders to establish unique amenities enhancing the guest experience and ensure proper operational procedures exist and are communicated to all staff.

• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Assist staff with job functions for optimum service to guests. Observe guest reactions and frequently confer with staff to ensure guest satisfaction.
• Complete, accurate timekeeping/payroll responsibilities if assigned. Collaborate with management on trending labor costs and adjust schedules accordingly.
• Coordinate Cafe Schedule with GM and staff according to hotel and historical business levels.
• Responsible for Strategic planning and execution focused on profitability, guest enhancements, employee development and company organization.
• Complete the coding of invoices for vendors needing to be paid. Ensure proper tracking of cost.
• Report on outlet’s Profit and Loss performance, addressing any variance explanations and working towards operating efficiencies.
• Collaborate with marketing on promotional campaigns for the property and maintain brand standards. Ensure all printed collateral is in excellent condition and up to date.
• Facilitate a daily drink special that rotates by season/time of year. Implement daily pop-up specials to move unused products. Collaborate with leadership on ensuring information is communicated and posted on property.
• Execute the onboarding/training for all GEA’s and staff. Ensure task list for respective positions are completed and 30 day reviews are implemented. Create SOP’s for all operating areas to train staff on and update regularly.
• Assist guests with reports of lost/stolen articles, following hotel policy.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Review status of assigned projects and daily assignments and any follow-up action with on-coming staff.
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times and train staff to engage and upsell products and services.
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff. Supervise staff throughout the entirety of the shift and ensure service standards are up to par.
• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to.
• Conduct routine inventories and place orders to maintain par levels for the cost of goods sold. Ensuring pricing is up to date on marketing materials and in systems used by staff. Ensure all inventories remain separate and appropriate transfers occur between outlets. Month-end inventories are to be completed by the 1st of the month and submitted to GM/Accounting.
• Ensure all products are properly secured, and systems are in place to prevent theft.
• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired product is removed from inventory.
• Ensure retail is always stocked and looks presentable
• Ensure item “comp” procedures are in emplace and being tracked.
• Ensure there are SOP created for each procedure as well as detailed checklists
• Track item transfers and provide them to accounting at the end of each month.

• Attend any staff meeting for daily briefing and communicate to team
• Identify and detail out in writing a training program to ensure proper food and beverage knowledge for all staff. Ensure staff is consistently quizzed and tested on menu items and descriptions to better engage with staff.
• Provide sales with catering menu options that are up to date for selling to prospective clients.
• Coordinate coffee training on site and with partnered company.
• Implement new revenue strategies at the property.
• Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly
• Maintain all product prices and offerings in Shopify and the Hub Online Orders store. Train staff on preparation and execution of all orders and delivery.
• Collaborate with GM and all leadership on the annual events calendar and items and coordinate staffing to execute events.
• Coordinate weekly entertainment and special events
• Assist in facilitating community relationships within the Nashville Market to grow exposure.

• Previous supervisor experience in the hospitality industry or food and beverage.
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in Microsoft Office and general computer usage.
• Certifications & Licenses required: