Description

Job Description for Keyholder

Position Overview:

We are currently seeking a responsible and reliable Keyholder to join our team. The Keyholder will play a crucial role in ensuring the smooth operation of our store by providing support to the management team, assisting with opening and closing procedures, and maintaining a safe and secure environment for our customers and staff. 

Responsibilities:

- Assist in opening and closing the store, ensuring all security measures are followed

- Act as a point of contact for staff and customers in the absence of management

- Provide exceptional customer service, addressing customer inquiries and resolving issues promptly

- Support the management team in achieving sales targets and maintaining store standards

- Train and mentor new staff members, providing guidance and support as needed

- Ensure store cleanliness and organization, including restocking merchandise and maintaining displays

- Adhere to company policies and procedures, ensuring compliance with health and safety regulations

- Perform cashier duties as needed, accurately handling cash and credit transactions

- Assist with inventory management, including receiving shipments and conducting regular inventory counts

Qualifications:

- High school diploma or equivalent

- Previous retail experience, preferably in a keyholder or supervisory role

- Strong customer service skills and the ability to effectively communicate with customers and staff

- Ability to work a flexible schedule, including evenings, weekends, and holidays

- Basic computer skills, including proficiency with point-of-sale systems

- Strong organizational skills and attention to detail

- Ability to work independently and as part of a team

- Must be able to lift and carry up to 50 pounds

We offer competitive pay, opportunities for growth, and a supportive work environment. If you are a motivated individual with a passion for retail and excellent customer service, we encourage you to apply for the Keyholder position.

Requirements

Qualifications:

Education:

High school diploma or equivalent (some positions may require additional education or coursework in retail management).

Experience:

Previous experience in retail, with a focus on store operations and customer service.

Prior experience as a keyholder or in a similar leadership role is preferred.

Leadership Skills:

Strong leadership and supervisory skills.

Ability to motivate and guide a team to achieve sales and operational goals.

Communication Skills:

Excellent communication skills, both verbal and written.

Ability to effectively communicate with team members, management, and customers.

Customer Service:

A customer-centric approach with a commitment to providing excellent service.

Ability to address customer inquiries and concerns in a professional manner.

Organizational Skills:

Strong organizational abilities with attention to detail.

Ability to manage store operations, including inventory, cash handling, and opening/closing procedures.

Sales Focus:

Results-driven with a focus on achieving and exceeding sales targets.

Ability to drive sales through effective merchandising and upselling.

Problem-Solving:

Strong problem-solving skills to address issues related to store operations.

Ability to make decisions independently and resolve challenges as they arise.

Team Collaboration:

Ability to work collaboratively with team members and other departments.

Foster a positive and inclusive team environment.

Cash Handling:

Experience in cash handling and proficiency in operating a point-of-sale (POS) system.

Responsible for opening and closing the cash register.

Time Management:

Efficient time management skills to prioritize tasks and meet deadlines.

Ability to manage and delegate responsibilities to the team.

Adaptability:

Flexibility to adapt to changing priorities and store requirements.

Willingness to take on different tasks as needed in a dynamic retail environment.

Knowledge of Store Policies:

Familiarity with and adherence to store policies and procedures.

Understanding of safety and security protocols.

Training and Development:

Ability to train and develop team members on store procedures, product knowledge, and customer service.