Job Brief

Market Manager

Overview:

The Market Manager is responsible for driving sales and managing total operations in a retail store environment and territory. This role will manage various retail operations. Must be an excellent leader with abilities to operate and manage various stores. Goal is to ensure stores will meet and exceed sales expectations. Manager must create an engaging and fun experience for our customers and a challenging and rewarding opportunity for our associates. Successful managers are interactive, KPI driven, high energy, and consumer focused.

Essential Functions:

Leadership

• If any deficiencies are found, work closely with management and staff to clearly outline

• Serve as a resource for Store Managers (SM) and have accountability with their success

• Clearly communicate sales and KPI goals and report results daily

• Must be skilled in leadership, coaching and training, sales generation, and strategic planning

• Work with SM on customer service, communication, conflict resolution, business acumen, time-management

• Report to senior executives on progress and issues and assist upper management in business decisions

• Address problem areas and assist store manager in developing a plan of action to correct the problem in a timely manner

Retail Sales

• Practice Active Selling

• Monitor sales on a daily basis and meet daily with store managers to review sales reports

• Manage cost and labor by reviewing schedules and inventory

• Visit stores and evaluate operations, cleanliness and efficiency of each area

Staff Management

• Hold team accountable for results

• Recruit, hire and train & train new managers in their direct area

• Facilitate teamwork, active engagement and regulate team meeting

• Performance evaluations and metrics

• Monitoring the performance of personnel and provide coaching and feedback as needed

• Talent management

• Work with HR with all employee relations, disciplinary issues and terminations

Store Operations

• Be absolutely accountable for cash handling and deposits

• Assist with the building and break down of kiosk and in line location

• Protect inventory by maintaining appropriate receiving, markdown, and POS processes

• Assist Loss Prevention with shrinkage/ cash losses that may occur in stores

• Assist and communicate to Managers in seasonal locations the policies and processes

• Must have experience and be proficient in general retail software

Qualifications/Basic Job Requirements:

• Proven successful experience as a retail senior manager with sales focus

• 3 years of retail experience / management experience

• Proven ability to drives sales

• Create a customer focus environment

• Excellent problem-solving abilities

• Strong organizational and strong leadership skills

• Exceptional communication and interpersonal skills

• Enthusiasm about being an impactful and innovative leader
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
• High integrity, accountability, reliability, and responsible individual who is open to feedback
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
• Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office
• Able to perform basic math functions
• Flexible and strives in fast paced environment
• Attention to detail