Job Brief

Market Manager

Go! Retail Group is a family of brands comprised of Toys”R”Us Mall of America, Calendars.com, Calendar Club Australia/New Zealand, Calendar Club Canada, Calendar Club UK, Attic Salt, Snoozimals, NIQUEA.D, Carousel Worldwide, Tiny Headed Kingdom, and Kobioto.

We are established retailers with a passion for innovation, operations, and community.

Since 1993, we have successfully operated the largest fleet of pop-up stores in the world, with operations in six countries.

Our business has grown to include year-round stores, in-house brands, e-commerce, 3PL services, and 380,000 square feet of warehouse space.

Our mall stores range in size from a free-standing kiosk to 6,000 square foot multi-concept superstores. Our world class website, Calendars.com, offers customers a selection of more than 6,500 calendars; over 4,500 puzzles, games, and gifts; and over 3,500 other concepts (toys and books).
Our team is highly collaborative, motivated, nimble, and dedicated to optimizing the business . . . not because they have to, but because they want to. We're serious about having fun at work, but our success is built on insight and hard work. With 30% of employees having over 10 years of tenure, we are dedicated to happy employees and nurturing professional growth.
In addition to a competitive salary and bonus incentive program, we offer comprehensive benefits, including medical, dental, life, and disability coverage, and a 401(k) plan.

General Purpose:
The Market Manager is responsible for driving sales and managing total operations in a retail store environment and territory. Our managers create an engaging and fun experience for our customers and a challenging and rewarding opportunity for our associates. Successful managers are interactive, KPI driven, high energy, and consumer focused.
Essential Functions:

• Drive sales and KPI’s (key performance indicators) in home store and assigned territory stores.
• Must be able to communicate effectively both verbal and written with team members and corporate support.
• Recruit, interview, and hire customer service-oriented associates.
• Skill set with coaching and training your teams, strategic planning, customer service, conflict resolution, business acumen, and time-management.
• Must have experience and be proficient with Microsoft Excel and Word.
• Manage multiple seasonal locations during 4th quarter. This includes build assists, weekly sales management calls, and expense control.
• Responsible for seasonal stores following and maintaining mall hours, and ensuring seasonal stores remain open during the season.
• Assist Seasonal Employee Managers with closing their kiosks and inline stores on time.
• Problem-solving using analytical, creative and critical thinking skills.
• Manage staffing schedules and control payroll for assigned stores.
• Flexibility to adapt to changes in business operations.
• Accountable for cash handling and deposits. Partner with Loss Prevention to protect assets and reduce cash loss.
• Manage inventory by executing receiving, markdown, and POS processes.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend shifts and holidays.
• Travel and overnight stay up to 50% of the time during the fourth quarter may be required.
• Preferred Experience/Education/Certification
• Retail Management experience
• Proven ability to drives sales.
• Create a customer focus environment.