Job Description Job Description Company DescriptionSwissotel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissotel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.At Swissotel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who in turn aspire to bring quality of life into our guests lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Be Bold, Be Inspired, Be You.Job DescriptionWHAT YOU WILL BE DOING:You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens youll be doing just that in an award-winning hotel.First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to create a personalized and memorable experience to our guest journeyProudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sellingUphold the highest confidentiality and security regarding our Guest informationReports any hazards, risks, accidents as requiredPrepare for Guest arrivals in accordance with Swissotel Hotels & Resorts procedures, including special request reservations and VIP Guests.Maintains updated information of all daily activities, event and meetings taking place in the hotelAny other tasks that may be assignedPhysical aspects of the position include but are not limited to the following:Frequent standing and walking throughout the shiftOccasional bending, kneeling, pushing, pullingOccasional lifting and carrying up to 50 lbsQualificationsYOUR EXPERIENCE AND SKILLS INCLUDE:Service focused personality is essential; experience is an assetPrior experience working with Opera or a related systemFluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferredFlexibility in working different and rotating shifts.Demonstrate strong communication skills both verbal and written.Additional InformationWHAT IS IN IT FOR YOU:Employee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging#J-18808-Ljbffr

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