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Employee Benefits
Position Summary:
Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality’s Core Values, 6PM Hospitality Partners LLC and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Responsibilities:
· Report to work in uniform presented professionally, neat, and clean.
· Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valued
· Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operations
· Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
· Sweep behind workstation at the end of shift
· Maintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.
· Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or AGM/GM.
· Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.
· Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
· Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
· Balance cash drawer and make appropriate cash drops, record any inconsistencies
· Provide excellent guest service:
o Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
o Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland area
o Handle all guest concerns and be able to problem solve in a tactful, professional manner
· Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
· Maintain open lines of communication between all departments within the hotel
· Exhibit regular and recurrent attendance records
· Follow the “Call Off Policy” listed in your handbook for any necessary call outs
· Other duties as requested by management/supervisors/leads
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 8 – 16 per week
Benefits:
Schedule:
Work setting:
Application Question(s):
Shift availability:
Work Location: In person
Part Time
$27k-32k (estimate)
04/24/2024
08/20/2024
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