**Job Overview:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients. This is a full-time position based in our office. **Duties:** - Manage incoming customer inquiries via phone, email, and chat - Assist customers with order placement, tracking, and issue resolution - Coordinate with internal teams to ensure timely delivery of products - Maintain accurate customer records and order information in the database - Provide product information and recommendations to customers - Process returns, exchanges, and refunds in accordance with company policies **Skills:** - Proficiency in transportation management systems - Experience with SyteLine or similar ERP software - Knowledge of GIS software for mapping and tracking - Familiarity with shipping and receiving processes - Ability to navigate AS400 or similar systems - Excellent written and verbal communication skills - Strong data entry skills with high accuracy - Understanding of logistics and 3PL operations If you are a detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply. Join our team and be part of a dynamic work environment that values teamwork and customer satisfaction.

Job Type: Full-time

Benefits:

• Employee assistance program
• Paid time off
• Referral program

Schedule:

• 12 hour shift
• 8 hour shift

Experience:

• Dispatching: 2 years (Required)

Ability to Commute:

• Laredo, TX 78045 (Required)

Ability to Relocate:

• Laredo, TX 78045: Relocate before starting work (Required)

Work Location: In person