About Us:

Join a leading organization at the forefront of innovation in the software industry. We specialize in providing cutting-edge solutions to empower businesses across various sectors. As we continue to expand our offerings and client base, we are seeking a talented and motivated individual to join us as a Team Lead for Software Systems and Support. If you're passionate about technology, dedicated to driving excellence, and thrive in a collaborative environment, we want to hear from you.

• Lead and mentor a team of software systems support specialists, providing guidance, training, and support to ensure team success.
• Oversee the day-to-day operation of our software systems, including troubleshooting issues, implementing enhancements, and optimizing performance.
• Collaborate with cross-functional teams to prioritize and address software-related tasks, projects, and initiatives.
• Develop and maintain standard operating procedures, documentation, and knowledge base articles to support efficient system management and troubleshooting.
• Act as a point of escalation for complex technical issues, working closely with team members and stakeholders to resolve them promptly and effectively.
• Drive continuous improvement efforts to enhance the reliability, scalability, and usability of our software systems.
• Stay abreast of industry trends, best practices, and emerging technologies to inform decision-making and drive innovation within the team

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a software support or systems administration role, with at least 2 years in a leadership or supervisory capacity.
• Strong technical proficiency in software systems management, troubleshooting, and support, with a focus on reliability and performance optimization.
• Excellent leadership and team management skills, with the ability to inspire, motivate, and develop team members.
• Exceptional problem-solving abilities and a proactive approach to identifying and resolving technical issues.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with team members, stakeholders, and clients.
• Experience working in an agile environment and familiarity with agile methodologies is a plus.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Job Summary