THIS ROLE IS NOT REMOTE AND CANNOT BE PERFOMED REMOTELY ; REMOTE APPLICANTS WILL NOT BE CONSIDERED

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Our competitive base salary for this role is DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Mission, Vision, and Core Values of Muckleshoot Casino.
• Provide strategic leadership for Resort Operations departments, including, but not limited to: Front Office/Bell, Sales, Spa, Housekeeping, Food and Beverage/Culinary, Valet/Transportation, and Kids Quest.
• Work with direct reports to develop and implement departmental strategies and ensure implementation of the brand service strategy and brand initiatives, ensuring Resort Operations meet established standards and target guests’ needs.
• Develop and implement strategic plans to enhance the resort’s market position and profitability.
• Lead, mentor, and manage the resort’s senior management team.
• Foster a culture of high performance, guest satisfaction, and continuous improvement.
• Grow revenues and maximize the financial performance of the division by developing and implementing property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the target guests and team members while providing a return on investment.
• Develop, implement, execute, and achieve long and short-term divisional business strategies.
• Formulate and operate within annual marketing plan, operating budget, and capital budget to accomplish goals and objectives.
• Conduct ongoing analysis of financial reports to monitor the profitability and expenses of the division and take appropriate action by creating and implementing strategies and tactics to reduce cost and/or increase revenue.
• Develop and implement staffing plans that provide divisional leadership appropriate labor to meet guest service and operational expectations.
• Hire, train, evaluate, and direct resort management staff to ensure that team members receive adequate guidance and resources to accomplish established objectives.
• Evaluate Resort performance by compiling statistics such as occupancy and labor reports and guest satisfaction questionnaires to implement necessary changes to ensure the most successful operation of Resort services and adherence to Muckleshoot Casino’s objectives.
• Oversee the development of new programs that result in increased levels of guest satisfaction and exceed service expectations.
• Review accounts payable and ensure prompt payment of group balances.
• Perform consistent room/property inspections to ensure expected quality and preventative maintenance.
• Monitor rates and effectively manage room inventories.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Bachelor’s degree in hospitality management, Business Administration, or a related field. Master’s degree required. Experience at a senior level and formal education or professional certification may be considered in lieu of degree requirements.
• 10 (Ten) years of progressive resort/hotel management experience in high-volume properties required.
• Casino Resort experience highly preferred.
• Strong financial acumen and experience in budget management.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement successful strategic plans.
• In-depth knowledge of regulatory requirements related to gaming and hospitality.
• Ability to work under pressure and handle challenging situations effectively.
• Proficiency in using management software and tools.

HOW YOU’LL BE SUCCESSFUL

• Demonstrate strong written and verbal communication skills when interacting with guests, team members, partners, and vendors. Read, write and speak English fluently. Exhibit strong interpersonal, leadership, administration and management skills.
• Exhibit strong interpersonal, leadership, administration and management skills.
• Demonstrate proven ability to:
• Generate results in a high-pressure and high-stress work environment
• Work effectively with Tribal, State, Federal and local enforcement entities.
• Provide effective leadership to improve overall performance.
• Evaluate and make decisions using logic and reasoning which positively influence business objectives.
• Cultivate and maintain a strong team atmosphere.
• Implement short/long and strategic plans.
• Write and update and publish, procedures, rules and internal controls.
• Respond accordingly to common inquiries or complaints from guests, regulatory agencies, members of the business community or stakeholders
• Exhibit advanced organizational, budgeting and financial analysis skills.
• Exhibit superior understanding of industry trends and benchmarks.
• Exhibit extraordinary guest service, conflict resolution and critical thinking skills.
• Exhibit expert analytical and budgetary skills.
• Demonstrate advanced knowledge and skill using Microsoft Office programs, PMS and Accounting software applications and systems.
• Demonstrate resourcefulness, creativity and strong problem-solving skills

WHAT TO EXPECT

• Availability – Ability to work 40 hours per week, primarily Monday – Friday, dayshift. Some holidays, weekends, and nights may be required to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.