Job Overview:

Supervise a shift, project, or aspect of maintenance/engineering operations which may include scheduling employees, assigning daily work and projects, training and coaching employees, inspecting work for quality and productivity, and initiating corrective and/or disciplinary action as needed.

Duties and Responsibilities:

• Inspect work assignments to ensure that work is completed in a timely manner and within specifications. Monitor performance and recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.
• Schedule and/or perform preventive maintenance duties as outlined in the Preventative Maintenance Program (e.g. HoliKare, CrowneKare, SuiteKare, etc.).
• Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.
• Assist in educating/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule and/or perform preventative maintenance and repairs as needed.
• Ensure that equipment is prepared and operational for the following day’s work.
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May assist with other duties as assigned.
• May serve as Manager of Duty as required.

Accountability:

This job is a third layer of supervision in maintenance/engineering operations at a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, or 2nd in command in a smaller, less complex property.

Qualifications and Requirements:

Some college or advanced vocational training plus two years of experience in general building maintenance and/or construction, or an equivalent combination of education and experience. Hotel maintenance and supervisory experience preferred. Professional certification and license if required by law.

This job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, climbing and crawling

Other:

• Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.
• Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.