JOB OVERVIEW:
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site
meetings as needed. Maintain group blocks, rooming lists and reservations in system.
DUTIES AND RESPONSIBILITIES:

• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing,

VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly
record group rooms and revenue in the property management system.

• Process all group reservation requests, changes and cancellations received by phone, fax,

e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group
block in system to ensure inventory, stay dates, cancellation policy, deposit requirement,
and booking procedure are reflected correctly.

• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group

reservations, and coordinate with other departments as needed to provide group reservation
information and group needs as specified in contract.

• Provide and maintain reports and records of all groups during stay and after departure, and

follow up on any group inquiries.

• Stay abreast of current rates, rate changes and all promotions, current facilities, services,

hours of operation, etc.

• Attend pre-meeting planning meetings or conferences as needed or requested.
• Respond to guest concerns or complaints. Communicate any outstanding guest requests or

issues to management that may require additional monitoring or follow-up.

• Promote team work and quality service through daily communications and coordination with

other departments.

• Perform other duties as assigned such as running daily reports, e.g. the cancellations,

bookings, or arrivals reports.
QUALIFICATIONS AND REQUIREMENTS:
High school diploma or equivalent and one year of experience as a reservationist, front desk agent,
or relevant field of work, or an equivalent combination of education and experience. Must speak
fluent English. Other languages preferred.
This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information

Other:

• Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
• Basic mathematical abilities are used some of the time.
• Computer skills are required.
• May be required to work nights, weekends, and/or holidays.

Work Area: Reservations & Sales OfficeAt IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.