Essential Duties and Responsibilities:

The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.

• Perform related duties as assigned by supervisor
• Respond quickly to computer security issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Prioritize and manage many open cases at one time
• Setting up accounts for new users and deal with password issues
• Deleting accounts for terminated employees
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintain compliance with all company policies and procedures

Qualifications

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with employees
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Experience with industry-related applications, including: VMware, Microsoft Server, Veeam, Active Directory, Freshdesk (or equivalent ticketing type system) preferred, but not required
• Knowledge of the following hardware/software would be helpful: Carelogic EMR, WatchGuard Firewalls, Ubiquiti, FreePBX
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices