IT System administrators actively resolve problems and issues with IT infrastructure components to limit work disruptions within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain infrastructure hardware, operating systems, application software, and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test infrastructure performance for potential bottlenecks, identify possible solutions, and work to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design and implementation of information and operational support systems
• Provide general IT operations and user support
• Liaise with vendors and other IT personnel for problem resolution
• Deploy and manage cloud infrastructure like Amazon Web Services (AWS) and Microsoft Azure
• Participate in an on-call rotation to provide 24x7x365 support to meet business needs.
• Develop & maintain accurate descriptive documentation including configuration as well as related processes and procedures to support & maintain a given solution.

In addition to the items above, Level II Duties and Responsibilities include:

• Level II: Has proven experience in most or all of the skill sets required for the position. Has notable technical skill sets for the current job and approaching subject matter expert level in most if not all of the required skills. Works with minimal guidance from supervisor on project, incident, problem, and change management job functions, and interacts with customers very effectively daily regarding those functions. This person is trusted by the customer and management and may on occasion be asked to provide formal structured presentations at that level.
• Level III: Has exceptional breadth of experience in all of the skill sets required for the job and will typically supersede the current job function requirements. Considered a subject matter expert in most if not all of the required skills. Works with little or no guidance from supervisor on project, incident, problem, and change management job functions, and will often be involved in architectural issues within the job discipline. Interacts with customers and management very effectively daily and is sought after by both groups for knowledge and expertise, often displayed in formal structured presentations at any level of the organization.

SUPERVISORY RESPONSIBILITIES

• None

COMMUNICATION SKILLS

• Excellent verbal and written communication skills are required.
• The individual must be able to communicate with customers and management effectively and clearly in a highly professional manner.

DESIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Level I: should have earned a minimum of an associate degree in a related technical discipline and/or achieved industry certification equivalent to such a degree. In the absence of either, the applicable experience will be considered. Level I: should have at least 1-2 years of related experience
• Level II: should possess a minimum of a bachelor’s degree in a related technical discipline and/or achieved industry certification and demonstrated experience equivalent to such a degree. In the absence of either, the applicable experience will be considered. Level II: should have a minimum of 3-5 years of related experience
• Level III: should possess a minimum of a bachelor’s degree in a related technical discipline and preferably have achieved advanced industry certification in at least 1 specific technology. In the absence of a bachelor’s or greater degree work experience will be considered. Level III: should have a minimum of 7-10 years of related experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees may be required to travel from time to time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The environment is quiet with needed interaction between other employees, immediate supervisor, and other company staff.