Job Summary : Plans, organizes, directs, controls, coordinates and evaluates the delivery of behavioral health services in Gateway’s Outpatient Clinics and assigned programs. This position oversees program policies regarding participant involvement, requirements, staff expectations, and compliance. This position supervises, plans and evaluates work activities of assigned staff, and act as agency’s liaison with community agencies, advocating, promoting and marketing training.

Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Health Operations /Management

• Responsible for supervision, management of all assigned Behavioral Health Programs.
• Direct program managers and ensures services are timely and are delivered with a customer-oriented and evidence-based approach.
• Work in coordination with program managers to carry out program goals and strategies to meet Gateway priorities and metrics.
• Strive for high quality clinical outcomes and organizational efficiency.
• Facilitate communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
• Oversee the program planning, budget development and evaluation activities.
• Attend Team meetings

Quality and Compliance

• Monitor assigned programs for compliance and quality assurance.
• Evaluate, facilitate and monitor documents in Electronic Medical Record.
• Ensure behavioral health services are in full compliance with applicable accreditation/statutory/contract/ grant requirements.
• Participate in and support internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance.
• Work in partnership with QM/QI Director to promptly address any external audit findings requiring corrective action.
• Communicate and train supervisors and staff regarding changes in policies and procedures pertaining to continuous quality improvement and compliance.
• Make recommendations for policy/procedure development and/or revision and advocate for changes as appropriate.
• Ensure uniform interpretation of program policy and procedures.
• Conduct literature reviews and research required in planning and evaluating the program.

Supervision/Staffing/Workplace Environment

• Provide programmatic guidance to staff.
• Supervise staff, monitoring and coaching productivity measures.
• Manage staff and direct administrative activities for a social services delivery program.
• Build and encourage a cooperative team-oriented environment within unit(s)
• Ensure staff participation in safety training, health and wellness programs.
• Conduct staff performance evaluations and ensure all job descriptions and evaluations are competency-based.
• In conjunction and accord with Human Resources, interview, hire, direct, train, and evaluate the performance of, and when necessary discipline and discharge employees.
• Work with HR to follow best practices for workers’ compensation, and safety.
• Assist HR as needed in resolving employee grievances/disputes.
• Collaborate with HR and Executive Leadership efforts to attract, hire and retain diverse talented employees within the workforce.

Data-Driven Decision-Making

• Utilize data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and/or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.
• Utilize national benchmark data, when available to establish organizational performance data.

Training and Development

• Recommends create, evaluate and participate in staff development.
• Train, motivate and promote skills development among behavioral health program staff.
• Ensure training and supervision is embedded in onboarding process for new staff.
• Participate in and contribute to quarterly Leadership Training.
• Advocate, promote and market community related training.
• Act a CIT Volunteer and participates in community collaboratives related to MH/SUD training needs.
• Provide community based training, such as Mental Health First Aid and Crisis Prevention Institute Training.
• Act as lead continuing education trainer for trainings related to licensed clinical positions.
• Provide clinical supervision for Licensed Marriage and Family providers pursuing licensure.

Communication

• Communicate in a manner that is clear and concise.
• Distinguish coaching, educating, and clinical supervision and apply each as appropriate for developing staff development.
• Facilitate and support the organization’s strategic plan, goals, and programs.
• Utilize organization’s structured tools as appropriate to facilitate clarity.
• Respond to internal and external customers by returning phone calls and emails promptly.
• Build and maintain effective working relationships with other agencies, assure coordination of services, and increase public awareness and support.
• Outreach support for specialized program area.
• Perform job responsibilities with minimal required supervision.

Required Knowledge & Skills:

Knowledge of agency’s vision, mission statements, and history.
Knowledge of agency’s policies, procedures, goals, and priorities.
Knowledge of State and Federal rules, regulations, laws and standards related to program area.
Knowledge of software applications related to program area.
Knowledge of evaluation methodologies for program areas.
Ability to interpret state and federal rules, regulations, laws and policies to ensure all offices are operating uniformly.
Ability to audit and monitor service provider budgets.
Ability to analyze programs for compliance with rules, regulations, laws, and standards.
Ability to evaluate, research and write policies and procedures.
Ability to organize information and manage time.
Ability to educate the public on availability of programs and services.
Ability to interpret data and reports related to program.
Ability to audit services to ensure compliance and quality assurance.
Ability to identify and make use of resources to assist in planning and evaluating programs.

Competencies:

1. Problem Solving/Analysis
2. Communication Proficiency
3. Ethical Conduct
4. Time Management
5. Customer/Client Focus
6. Personal Effectiveness/Credibility 7. Professionalism and Program Organization
8. Inspires and Motivates Others

Required Education & Experience:

Completion of a Master’s degree in a related field and four years’ experience managing professional level staff. Must possess current Licensed Clinical Social Worker, Professional Counselor license or Licensed Marriage and Family Therapy or the ability to obtain their clinical license.

Supervisory Responsibilities :

• Responsible for the overall operation of multiple units.
• Clearly establishes and communicates goals and accountabilities;
• Monitors and evaluates performance;
• Provides effective feedback and coaching;
• Identifies development needs and helps employees address them to achieve optimal performance and gain valuable skills that will translate into strong performance in future roles.
• Develops innovative approaches to address problems and drive continuous improvement in programs and processes;
• Drives effective and smooth change initiatives across the agency by communicating, confirming understanding and actively working with stakeholders to overcome resistance.
• Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.
• Confers regularly with staff to review employee relations climate, specific problem areas, and actions necessary for improvement.
• Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations, and supports staff by giving praise and constructive criticism.
• Recognizes contributions and celebrates accomplishments.
• Motivates staff to improve quantity and quality of work performed and proves training and development opportunities as appropriate.

Work Environment :

This job operates in a variable business settings with trips into the community. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role provides basic employment support which requires employee to perform in loud/quiet environments, outdoors/indoors, etc. Some medium travel between Gateway sites and in the community is required.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Employee must frequently lift and/or move up to 15 pounds. Must have the ability to sit for long periods of time at a computer. Employee frequently uses fine hand/eye coordination, hearing and visual acuity. Lighting and temperature are adequate, and there are not hazardous or unpleasant condition caused by noise, dust, etc. Employee must be able to travel between Gateway sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gateway CSB promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.