Job Title: Tasting Room Manager

Company: Keuka Spring Vineyards

Location: Finger Lakes Region, New York

About Us:
Keuka Spring Vineyards, nestled in the scenic Finger Lakes Region of New York, offers breathtaking views of Keuka Lake. Established in 1981 by Len and Judy Wiltberger, our vineyard has grown from a vision to reality, producing exceptional wines rooted in our unique terroir. With a legacy of excellence, including three Governor’s Cups, Keuka Spring Vineyards continues to craft outstanding Finger Lakes wines under the ownership of the Simmons family since 2022.

Position Overview:
As the Tasting Room Manager at Keuka Spring Vineyards, you will play a pivotal role in managing our tasting room operations, ensuring exceptional customer experiences, and driving sales. Reporting to the Manager of Sales & Operations, you will be responsible for leading and supporting our tasting room team to deliver outstanding hospitality and promote our wines.

Responsibilities

Staff Management:

• Schedule and coordinate staffing to ensure coverage during operating hours.
• Recruit, train, and supervise tasting room staff.
• Provide ongoing training and support to enhance staff knowledge and performance.
• Synthesize feedback to develop ideas for improved services, processes, and promotions.

Customer Service and Sales:

• Ensure exceptional service and memorable experiences for all customers.
• Educate customers about our wines, history, and production processes.
• Promote wine sales through effective communication and suggestive selling techniques.
• Monitor sales data to identify trends and opportunities for growth.
• Inventory Management:
• Oversee inventory levels and place orders for replenishment as needed.
• Implement inventory control procedures to optimize efficiency and accuracy.

Facility Maintenance and Presentation:

• Maintain cleanliness and attractiveness of the tasting room and surrounding areas.
• Coordinate maintenance and repairs to uphold safety standards.
• Develop creative merchandising displays to showcase wines.

Event Coordination:

• Collaborate with the Events Coordinator to plan and execute tasting room events.
• Manage event logistics to ensure smooth operations and a memorable experience for attendees.

Other Responsibilities:

• Perform monthly physical inventories of finished wines.
• Provide daily support via phone, email, and postal mail.
• Design signage and other graphic materials.
• Purchase supplies and maintain document files.

Work Hours:

• Normal hours are 9:00 AM to 5:30 PM, five days a week, year-round.
• Workdays may vary based on tasting room operations, agreed upon with the Manager of Sales & Operations.

Responsibilities:

• Lead and motivate tasting room staff, providing guidance, support, and training to ensure exceptional customer service.
• Oversee all aspects of daily operations, including opening and closing procedures, staffing schedules, and wine tastings.
• Conduct wine tastings and educate guests on our wines, vineyard practices, and winemaking techniques.
• Welcome guests warmly, manage waitlists during peak hours, and ensure a seamless flow of visitors through the tasting room.
• Provide technical support for our POS system and other online platforms used in the Tasting Room.
• Manage inventory levels and merchandise displays, ensuring products are well-stocked and attractively presented.
• Handle customer inquiries and resolve issues or complaints promptly and professionally.
• Collaborate with the management team to develop strategies to enhance guest satisfaction, increase sales, and promote brand awareness.
• Ensure compliance with all alcohol regulations and safety standards.

Qualifications:

• Previous experience in a management or leadership role, preferably in the hospitality or wine industry.
• Strong leadership skills with the ability to inspire and motivate a team to deliver outstanding customer service.
• Excellent communication and interpersonal skills, with a passion for sharing knowledge about wine.
• Detail-oriented and organized, able to multitask and prioritize in a fast-paced environment.
• Flexible schedule, including weekends and holidays, to accommodate peak business hours and special events.
• Must be at least 21 years of age and able to lift and carry up to 40 pounds.

Benefits:

• Competitive salary and opportunities for advancement.
• Employee discounts on wine purchases and merchandise.
• Monthly Wine Allotment.
• Participating in a Simple IRA retirement plan
• Enjoy working in a beautiful vineyard setting with stunning views of Keuka Lake.
• Join a passionate and dedicated team committed to producing exceptional wines and providing outstanding hospitality.

Cash Compensation:

• Base salary of $22.00 per hour with annual adjustments.

Healthcare Benefit:

• Qualified HDHP health plans through Excellus BCBS

Holidays, Vacation, etc.:

• 12 business days of paid vacation per calendar year.
• Five (5) sick days per year.
• Paid Family/Medical leave in accordance with New York State policy.

If you are a motivated leader with a passion for wine and hospitality, we invite you to apply for the Tasting Room Manager position at Keuka Spring Vineyards. Join us in creating unforgettable wine tasting experiences that showcase the beauty and richness of the Finger Lakes Region!

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Penn Yan, NY 14527 (Required)

Ability to Relocate:

• Penn Yan, NY 14527: Relocate before starting work (Required)

Work Location: In person