You haven't searched anything yet.
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.
Our Front Desk Agents makes a difference by :
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
As Front Desk Agent, you will :
Organize, confirm and process guest check-on / check-outs and adapt for any changes, verify guest identity
Respond to and resolve guest requests
Secure payments, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Maintain confidentiality of all guest, proprietary information
Communicate any emergency, lost item or theft to proper staff and / or authorities
Report maintenance problems, accidents and safety hazards
Keep contingency lists in case of emergency and communicate and necessary messages
Protect company assets
Comply with all quality assurance expectations
To be successful as a front desk agent, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises.
Clean professional appearance. Perform other reasonable job duties as requested by Supervisors.
The front desk agent role requires standing for long periods of time, or entire shift. Read and visually verify information in a variety of formats (i.e.
small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.
MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.
Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.
com Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Last updated : 2024-03-31
Full Time
$27k-36k (estimate)
04/01/2024
07/01/2024
The job skills required for Hotel front desk include Confidentiality, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel front desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel front desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel front desk positions, which can be used as a reference in future career path planning. As a Hotel front desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel front desk. You can explore the career advancement for a Hotel front desk below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
Step 3: View the best colleges and universities for Hotel Front Desk.