DUTIES AND RESPONSIBILITIES:

• Ensure all departments within the hotel conform to the established guidelines for credit and collection policies and procedures.
• Work closely and communicating with Sales, Banquets and Front Office employees.
• Reviewing Credit/Accounts Receivable operation. Recommending /implementing improvements.
• Research and resolve all guest inquiries filtered by fax, telephone. emails and/or voice messages
• Prepare all F.I.T and Airlines weekly billing timely and accurately
• Ensure all AR accounts created are supported by approved credit application forms. Follow up on aging accounts to secure payment
• Respond to all Chargebacks (Visa, MasterCard & American Express) timely and reconcile at month end
• Monitor Turnover distributions and prepare Group/Catering billing files
• Attend weekly Group Resume meetings and occasional Pre-Conference meetings
• Reconcile all banquet checks to ensure correct posting
• Prepare all Catering function billing
• Prepare all refund/adjustments documentation for review and approval daily
• Assist with Rewards Club (Loyalty Program) Reimbursements
• Assist with month-end close as needed, close open folio and PMS
• Collect and post deposits for future events and groups on timely manner, review and balance Deposit ledger and Guest ledger
• Prepare and monitor monthly aging of accounts; prepare statements and collection letters for delinquent accounts; make calls to collect accounts excessively overdue.
• Process direct billing requests and prepare packet for Credit Manager review.
• Prepare all bills and mail invoice statements as outlined per Internal Audit Standard.
• Maintain files of all accounting-related and/or audit documentation; may assist with clerical duties such as typing or telephone coverage.
• Responsible for maintenance of normal and routine controls to ensure reasonable protection of company assets.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform additional accounting-related duties such as ensuring compliance with Internal Control Questionnaires or monitor/track other financial control procedures or systems.
• May assist with other duties as needed or requested.

Qualifications and Requirements:

Bachelor’s degree or equivalent preferred and 3-year experience in an accounting clerical, front office, or reservations position or similar; or an equivalent combination of education and work experience. Ability to write and speak fluent English required.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Standing up and moving about the front office or other designated areas
• Communicating with other people
• Handling objects, supplies, boxes of merchandise, etc.
• Bending, stooping, kneeling, crouching, reaching

Other:

• Reading abilities are utilized often when reading invoices and work materials.
• Knowledge of Opera PMS, Delphi and Micros POS a plus
• Mathematical skills are used frequently to perform calculations, reconcile account balances, etc.
• Frequent contact with guests and clients is necessary to resolve billing issues or answer questions. Strong customer service skills are required.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

The salary range for this role is $19.74- $33.00 USD. This reflects the minimum to maximum salary range. This range is only applicable for this job to be performed in NY. This is the pay we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including [paid time off, medical/dental/vision insurance, 401(k), and any other benefits] to eligible employees.
You can apply for this role through internal website. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.