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Mortgage Process Owner ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers.
Ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers.
Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.
Qualifications
1. Comprehensive understanding of Mortgage Process, regulations and requirements.
a. Thorough knowledge of lending products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including, but not limited to the following: Bank Secrecy Act; SAFE Act, Fair Lending Act; Regulation E/Z, etc
b. Expert understanding of TILA/RESPA disclosure guide
c. Strong working experience with various disclosure documents generated in the Loan Origination space (e.g., ECOA, HMDA, FCRA, FDPA, etc.)
d. In Depth understanding LE & CD calculations, fee disclosures and sections.
2. Product Roadmap
a. Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., Senior Manager, Director, etc.).
b. Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date.
c. Works with vendor partners on their technology/Production roadmap to integrate new features into the current roadmap.
3. Change and Issue Management:
a. Expert knowledge on Mortgage Originations/Servicing Process.
b. Work with technology partners to translate business requirements/processes into design solutions.
c. Follow internal Issue Management standards for Issues/Incident/defects fixes and change initiatives.
d. Create write ups for action plans, root cause and approach to remediate issues.
e. Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process flow/mapping, etc.).
f. Participate in Production Triage calls to resolve any production issues impacting issues to restore operations.
g. Provide regular reporting to the leadership on progress, team performance, at risk deadlines, material risk issues, and updates for oversight committees.
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Pharmaceutical
$80k-113k (estimate)
03/22/2024
07/18/2024
emergenc.com
CARLISLE, PA
100 - 200
1972
RONALD FUGATE
$50M - $200M
Pharmaceutical
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