Mortgage Process Owner ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers.

Ensures an outcome for a product is delivered that meets the requests from stakeholders and customers. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the customer environment, the technical capabilities, the user experience, etc.) in order to provide a solution that satisfies all stakeholders and customers.

Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.

• Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics. Owns definition of Minimum Viable Product (MVP) and features/user stories for delivery product roadmap; in-line with the Objectives and Key Results (OKRs) of the greater product vision outlined by SPO and/or Business Director is the final decision maker for product scope
• Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
• Defines functional and non-functional product requirements; ensure completeness; integral and consistent; source of requirements for product team. Creates and validate user story acceptance criteria. Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.
• Partners with business technology to create technical features that are required to continuously optimize system components and underline infrastructure maintenance.
• Builds a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible. Manage dependencies with other team's functions while identifying, building, and managing strategic partnership across different product teams.

Qualifications

1. Comprehensive understanding of Mortgage Process, regulations and requirements.

a. Thorough knowledge of lending products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including, but not limited to the following: Bank Secrecy Act; SAFE Act, Fair Lending Act; Regulation E/Z, etc

b. Expert understanding of TILA/RESPA disclosure guide

c. Strong working experience with various disclosure documents generated in the Loan Origination space (e.g., ECOA, HMDA, FCRA, FDPA, etc.)

d. In Depth understanding LE & CD calculations, fee disclosures and sections.

2. Product Roadmap

a. Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., Senior Manager, Director, etc.).

b. Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date.

c. Works with vendor partners on their technology/Production roadmap to integrate new features into the current roadmap.

3. Change and Issue Management:

a. Expert knowledge on Mortgage Originations/Servicing Process.

b. Work with technology partners to translate business requirements/processes into design solutions.

c. Follow internal Issue Management standards for Issues/Incident/defects fixes and change initiatives.

d. Create write ups for action plans, root cause and approach to remediate issues.

e. Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process flow/mapping, etc.).

f. Participate in Production Triage calls to resolve any production issues impacting issues to restore operations.

g. Provide regular reporting to the leadership on progress, team performance, at risk deadlines, material risk issues, and updates for oversight committees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Mortgage Regulations: 6 years (Preferred)
• Mortgage servicing: 6 years (Preferred)
• Mortgage Business Requirements: 6 years (Preferred)
• Process improvement: 4 years (Preferred)

Ability to Commute:

• Chicago, IL (Preferred)

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person