We are seeking a COACH Check Caller to provide information, referrals, counseling, and crisis intervention to individuals with developmental disabilities and their families who utilize the emergency hotline. A successful COACH Check Caller provides outreach and assurance to individuals and their families upon request.

POSITION RESPONSIBILITIES

Provide outreach and assurance to individuals and their families through information/referral, counseling, and advocacy.

Provides crisis intervention via telephone.

Administers lethality assessment when necessary and ensures health and safety.

Notifies Project C.O.A.C.H. Specialist and/or Intake and Intervention Coordinator of situations requiring program supervision or personal intervention.

Recognizes situations that require an incident report. Gathers facts for incident reporting and forwards to appropriate parties in a timely manner.

Assists callers in contacting after-hours emergency support.

Act as liaison between callers and support agencies.

Completes required documentation as necessary, including program case notes.

POSITION QUALIFICATIONS AND REQUIREMENTS

1. Education and Experience

a. High School Diploma/GED

2. Skills, Knowledge and Abilities

a. Knowledge of developmental disabilities, mental illness, and behavioral issues that impact on the lives of the people we serve.

b. Knowledge of Agency and community resources.

c. Ability to use verbal calming and problem solving skills for individuals in crisis.

3. Verifications and Screenings

a. OPWDD clearance for convictions of criminal offenses.

b. Clearance through NYS Central Child Abuse and Maltreatment Register.

c. Pre-employment drug screening.

d. SCIP-R Philosophy

4. Physical and Mental Requirements

a. Exercising independent judgment, concentrating, thinking, communicating, interacting with others, managing multiple tasks and coping with stressful situations and deadlines.

b. Staying awake and alert while on duty.

c. Ability to perform sedentary physical activity of an administrative nature.

WORKING CONDITIONS

1. Will work in office environment.

2. Hours worked are outside of normal business hours, including evenings, weekends and holidays.

Community Services for Every1 has supported the people of our community for over 30 years. Those with intellectual and developmental disabilities, and those who are simply in need. Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people. And those people are the lifeblood of Community Services for Every1. They’re employees who thrive on helping and who have a passion for connecting. Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other. We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow. Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!