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The Technical Support Engineer II/ Remote Engineer 2 works as a member of the Reactive Service Delivery Team to provide support services to clients. The position is highly client-facing via phone, email, and remote assistance tools, and as such requires outstanding communication and client service skills. The Remote Engineer resolves workstation, server and network problem tickets, performs assigned project duties, and escalates to Dispatch as needed. This role may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Reactive Service Delivery Team members interact with many networks and clients daily, requiring agility, multitasking, and the ability to properly prioritize tasks.
Essential Duties & Responsibilities
Client Service
IT Service and Support Functions
Documentation, Reporting and SLA’s
Administrative
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The technical skills listed below are representative of the knowledge, skill, and/or ability required.
Core Competencies
Technical Skills
Education and/or Experience
Language Skills
Certificates, Licenses, Registrations
Full Time
$78k-96k (estimate)
04/28/2024
05/11/2024
purpleguys.com
KANSAS CITY, KS
25 - 50
1994
Private
JON SCHRAM
$5M - $10M
Retail
TPG is a Kansas-based IT managed firm that provides services such as cloud integration, hosted VoIP, network security, backup and disaster recovery for businesses.
The following is the career advancement route for Technical Support Engineer II positions, which can be used as a reference in future career path planning. As a Technical Support Engineer II, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer II. You can explore the career advancement for a Technical Support Engineer II below and select your interested title to get hiring information.