5 The Bernstein Companies Jobs near me
The Bernstein Companies is Hiring a Front Desk Associate Near Raleigh, NC
Duties/Responsibilities:
- Greet guests warmly and ensure a smooth check-in process.
- Verify guest information and process reservations accurately.
- Collect necessary payments and issue receipts during check-out.
- Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
- Handle room reservations, modifications, and cancellations effectively.
- Collaborate with housekeeping to manage room inventory and ensure timely availability.
- Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
- Assist guests with luggage, transportation arrangements, and other needs.
- Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
- Communicate effectively with other hotel departments to ensure smooth operations.
- Relay messages, package deliveries, and special requests to appropriate personnel.
- Collaborate with colleagues to ensure a seamless guest experience.
- Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
- Handle cash, credit card transactions, and other forms of payment accurately.
- Reconcile cash drawer at the beginning and end of each shift, following established procedures.
- Follow security protocols to ensure the safety of guests and hotel property.
- Monitor and control access to the hotel premises, adhering to security policies.
- Promote hotel services, amenities, and special offers to guests.
- Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.
Requirements
Required Skills/Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and the ability to handle challenging situations with composure.
- Customer-focused attitude and a commitment to providing exceptional service.
- Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
- Effective verbal communication skills to interact with guests and team members professionally.
- Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
- Reliable and punctual.
- Experience in hospitality/hotel environment, a plus.
- Previous experience in customer service or front desk operations is preferred.
- High School graduate or G.E.D. equivalent required.
- Read, write, and speak English fluently.
- Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
- The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
- Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.
- Required ability to often stand for extended periods, especially during peak check-in and check-out times.
- Able to move around the front desk area, lobby, and adjacent areas is essential for attending to guest needs, delivering messages, and coordinating with other hotel departments.
- Comfortable with the occasional lifting and carrying of luggage, packages, or other items for guests, especially when assisting with check-in or check-out. Able to lift up to 30 lbs.
- Capable of performing repetitive tasks such as typing, data entry, and using a computer for extended periods, as well as the use of telephones and other communication devices.
- Able to have clear vision for necessary reading of guest information, documents, and computer screens.
- Able to have good auditory perception for effective communication with guests and colleagues, as well as for responding to telephone inquiries and alarms.
- Capable of operating office equipment, such as printers and key card systems
Job Summary
Full Time
$31k-40k (estimate)
05/01/2024
05/16/2024
thebernsteincompanies.com
WASHINGTON, DC
200 - 500
1933
Private
STUART A BERNSTEIN
$10M - $50M
Accommodations
Related Companies
About The Bernstein Companies
Bernstein is a real estate firm that specializes in the integration of investment, ownership, management and development services.
The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
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The Front Desk employee ensures positive customer experience.
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A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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A front desk receptionist needs to be highly organized, friendly and engaging.
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Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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Front desk employees need to be able to get along and work with a variety of people.
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