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Service Delivery Manager - White Plains / NYC / Hybrid
Seeking someone with experience in managing and growing a Technical Support and Service Desk team. You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support and service they require. Preferably someone who moved up the ranks in various technical roles, starting with help desk, desktop support engineer, and desktop support lead/supervisor. You are an experienced IT leader who serves as a mentor. You are still hands-on and can pitch in when necessary. You have the experience and poise to deal with difficult users. Must be a highly motivated and experienced problem solver with above-average customer service and desktop engineering skills. The Manager must possess strong knowledge of supporting end-user desktops and laptops with the most current platforms (Office 365, ServiceNow, Azure, Cloud Based Systems, etc.) This experience is required, as this role is part of the escalation team from our Service Desk department.
Will be responsible for building and maintaining relationships with the lines of business as well as communicating and coordinating technology services changes and introductions of new services to its employees. The successful candidate will require a proven track record of successful leadership of Service Delivery professional. The Service Delivery Manager will provide guidance, development planning, goal setting and coaching to other members of the Service Desk team.
Your experience should include: Incident Management, Network Monitoring, Communications Management and Problem Reporting. In addition, strong analytical/technical aptitude - adept at troubleshooting, resolving problems, repairing systems and providing superior user support for hardware and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SKILLS, EDUCATION & EXPERIENCE
Preferred Knowledge and Certifications:
Full Time
Specialty Trade in Construction
$132k-164k (estimate)
04/05/2024
06/04/2024
aas-ufs.com
ALEXANDER, AR
<25
2001
EMILY EVATT
<$5M
Specialty Trade in Construction
The following is the career advancement route for IT Service Delivery Manager positions, which can be used as a reference in future career path planning. As an IT Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Delivery Manager. You can explore the career advancement for an IT Service Delivery Manager below and select your interested title to get hiring information.