Island Wing Company® Franchise is a full-service restaurant and bar offering customers premium, quality baked chicken wings using proprietary recipes for our chicken, sandwiches, burgers, seafood, mac & cheese, salads and sides. Our wings are never fried. In addition to that, we bake our French fries and various other side items and appetizers. We also offer an extensive selection of craft beer, with over 50 on tap. If you would like to be a part of this growing movement, join us on the island!

The front of house manager oversees all operations at a restaurant (except for the kitchen). This individual shapes a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service.

Job Duties

• Interview and hire for a restaurant’s bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant’s needs.
• Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.
• Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.
• Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.

Skills and Qualifications

• Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items.
• Organizational skills, able to juggle many responsibilities at a time.
• Training experience to lead staff onboarding
• Leadership skills to keep staff on task, motivated, and focused.
• Conflict resolution skills to manage staff conflicts and customer’s concerns
• Management experience in hiring, firing, training, and disciplining staff.
• Customer service skills dedicated to providing excellent customer service and improving the customer experience.

Working at Island Wing Company Bar & Grill

• No strict dress code