OVERVIEW:

The SF Social Services Case Worker will provide support to the SoMa Social Services Hub Coordinator with a focus on helping with case management of clients and assist with the various duties associated with social services in SF Metro.

DUTIES AND RESPONSIBILITIES:

• Provide intake for services to social service clients
• Provide case management to individuals through Pathway of Hope
• Answer phones and retrieve messages for the SoMa Social Service Hub
• Refer individuals/families to available resources both internal and external
• Maintain case files for clients as assistance is provided
• Screen clients and complete applications for rent and utility assistance when available
• Utilize the Salvation Army Social Services software system to track services provided
• Assist with the collection of monthly statistics of services and assistance provided
• Assist with the supervision of volunteers at SoMa Social Service Hub Food Pantries and provide additional support with pantries as needed
• Assist with screening of clients and make appointments to receive assistance at the Clothing Room as needed
• Assist with all aspects of the Clothing Room; check-in/check-out of clients, stocking, processing of clothing and the supervision of volunteers as needed
• Assist with intake and distribution of seasonal and non-seasonal social services events
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent (required)
• Bachelor’s degree (preferred)
• Experience as an Administrative Assistant (2 years preferred)
• Experience with Microsoft programs

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Ability to maintain integrity and confidentiality
• Ability to multi-task
• Ability to work with people from diverse backgrounds
• Excellent organizational skills
• Detail oriented
• Great communication skills
• Excellent communication skills
• Knowledge of Salvation Army city programs, practices, policies and organization (preferred)

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at-will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Experience

• Experience with Microsoft programs
• 2 year(s): Experience as an Administrative Assistant

Education

• High School or Equivalent or better

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)