Responsibilities:

• Commitment to fostering a workplace culture of equity and inclusion.
• Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
• Enforce museum guidelines in a clear and friendly manner.
• Assist in visitor data collection.
• Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.
• Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
• Completes and submits internal incident reports as needed.
• Monitor site‐wide HVAC system and troubleshoot basic problems with the proprietary software.
• Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
• Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
• Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able.
• Handles other duties as requested.

Qualifications:

• Enthusiastic attitude with experience in customer service.
• Able to engage the public in a friendly professional manner.
• Comfortable interacting with individuals of all ages, abilities, and backgrounds.
• High degree of reliability and trustworthiness.
• Computer experience with Windows required; experience with Windows based security systems preferred.
• Clearance of a criminal background check.
• Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
• Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
• Physical ability to access all areas of Clayton, Frick Art Museum, and Car and Carriage Museum (includes stairs).
• Must be able to work occasional evening events (opening receptions, performances, educational programs)