• Must have a commitment to fostering a workplace culture of Equity and Inclusion.

Responsibilities:

• Cheerfully answer main phone line, provide site-specific information and direct calls
• Schedule all tours, exhibition admission, Café and Frick program reservations
• Effectively engage visitors in the Museum Store and assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
• Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
• Welcome and orient visitors to the site while maintaining excellent customer service
• Open and close admissions and store registers and handle daily paperwork
• Handle cash, credit card, and special transactions quickly and efficiently
• Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and reservation software and respond to non-routine situations when necessary
• Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry and product
• Handles other duties as requested by management

Qualifications:

• Possess excellent interpersonal and customer service skills with the ability to deal effectively with visitors and staff – pleasant phone manner a must
• Prior retail sales, cash handling and competency with POS or reservation systems experience required
• Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
• Exceptional organizational skills with attention to detail
• Ability to handle a variety of responsibilities under pressure
• A commitment to fostering a workplace culture of diversity and inclusion
• Ability to safely lift up to 25 pounds unassisted, climb ladders, and stand for extended periods of time
• Clearance of a background check