Are you passionate about providing professional IT support to our employees on a daily basis? Do you thrive in a fast-paced, scale-up environment where you can make a meaningful impact? If so, Optics11 Life is the place for you!

WHO ARE WE?

Optics11 Life is a fast-growing company from the Netherlands that develops and manufactures unique measurement instruments that are changing the game in the life sciences industry. We are proud to serve customers all over the world, across a wide range of markets. We try to make the world a bit better, providing unique products that are used in valuable and lifesaving researches. We work with an enthusiastic and very international team, so you are surrounded by talented individuals who are dedicated to making a difference. We value innovation, a flat hierarchy and close collaboration, because we believe you never stop learning. Besides that, the fast moving landscape creates an environment with a steep learning curve and significant opportunities for growth and development.

WHO ARE WE LOOKING FOR?

We are looking for a talented and proactive IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing daily IT support activities, including installing and configuring laptops, troubleshooting issues with Windows and Microsoft applications, and ensuring the smooth functioning of our IT infrastructure. Additionally, this role will involve collaborating with cross-functional teams and supporting various projects to enable business growth and innovation.

KEY ACTIVITIES:

• Provide first-line technical support to internal users, including diagnosis and resolving hardware and software issues related to operating systems, application software and system configuration, ensuring optimal performance and functionality;
• Diagnose and resolve technical issues related to Windows operating systems, Microsoft Office Suite, email clients, and other software applications;
• Troubleshooting and resolving network connectivity problems, hardware failures on laptops and desktops and assisting with user account management;
• Install, configure, and deploy laptops, desktops, and other IT equipment for new employees, ensuring adherence to company policies and security protocols;
• Collaborate with internal teams to identify IT requirements and provide technical expertise and support for project initiatives, including system upgrades, migrations, and implementations;
• Assist in the development and implementation of IT policies, procedures, and best practices to enhance operational efficiency and security;
• Document support activities, solutions, and procedures to create knowledge resources and facilitate knowledge sharing within the IT team and across the organization;
• Stay current with industry trends, emerging technologies, and best practices in IT support and contribute to continuous improvement initiatives;
• Setting up and managing backups/servers.

SKILLS & COMPETENCIES

• You have 1-3 years of experience in IT support roles, preferably in a high-tech or fast-paced environment;
• Bachelor’s degree in information technology, Computer Science, or related field preferred;
• Proficiency in troubleshooting hardware and software issues, including experience with Windows operating systems, Windows Server 2019 and M365;
• Excellent interpersonal and communication skills (English), with the ability to effectively interact with users at all levels of the organization and a customer centric approach;
• Proven ability to work both independently and within a team, prioritize tasks, and manage multiple projects simultaneously;
• Experience collaborating with cross-functional teams and supporting project initiatives is a plus;
• Enthusiastic commitment to continuous learning in Information Technology, with a strong dedication to obtaining relevant IT certifications to enhance skills and expertise;
• Has a desire to work in a rapidly evolving scale-up environment;

WHAT WE OFFER

• Salary based on our internal salary house model
• Pension plan
• Travel expenses & L&D budget
• Lunch & Learn sessions
• Free lunch on Tuesdays
• Freedom and responsibility in structuring and leading your work
• Flat hierarchy, short decision lines, big impact
• Free drinks, snacks and fruit at the office
• The joy of working in a truly international team
• Friday drinks, team outings

At Optics11 Life, we are dedicated to providing exceptional customer service and being a part of a team that makes a meaningful impact on medical treatment processes. If you are a motivated, self-starter who wants to take on new challenges and make a meaningful impact, we'd love to hear from you! Apply now to join our team as an IT Support Specialist. 

Are you in for this challenge? Please apply!

For more information, please visit www.optics11life.com.