About ZillizZilliz is a fast-growing startup developing the industry's leading vector database company for enterprise-grade AI. Founded by the engineers behind Milvus, the world's most popular open-source vector database, the company builds next-generation database technologies to help organizations quickly create AI applications. On a mission to democratize AI, Zilliz is committed to simplifying data management for AI applications and making vector databases accessible to every organization.What you will do:Drive technical engagements with key customers to deliver quality technical solutions and services.Establish repeatable motions and best practices to improve the efficiency of customer projects. Build technical resources such as tutorials, white papers, and tools to address customer needs.Play an active role in the open-source community. Work as a community technical expert and keep your influence by actively joining all types of community activities and events.Build long-term strategic relationships with potential clients and identify new opportunities in the user community.Responsible for communicating with key users/clients and providing them with help throughout the whole process of trial, testing, and delivering a full solution in production.What we are looking for:Bachelor's degree or above in Computer Science, Information Technology, or related field.Over 5 years of experience in infrastructure software pre-sales/architect/DevOps/development.Good understanding of the following areas: Cloud-native, Database, and Machine Learning.Good understanding of open source and experience with an open-source community is ideal.A team player who is optimistic, integral, responsible, good at communicating, and willing to help other colleagues.A passionate learner and a powerful problem-solver with decisiveness.We hope you can adapt to a fast-changing environment (i.e. the different stages of a startup company).Benefits:Competitive compensation (cash equity)Regular bonus and equity refresh opportunitiesMedical, dental, and vision insurancePaid time off, including vacation, sick leave, and global wellbeing daysGenerous 401(k) and regional retirement plansZilliz is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.