SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greets, checks in, and assigns rooms to guests

· Promptly and effectively deals with guest requests and complaints

· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team

· Assists sales and marketing efforts as directed by General Manager

· Handles confidential information with high integrity

· Maintains accurate cash, accounting, and reservation records

· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift

· Answers guest inquiries about area attractions, hotel services, directions or reservations

· Conducts wake up calls as requested

· Records pertinent guest information and issues in log book for opening managers review

· Keeps communal areas and lobby clean

· Assists breakfast hosts in replenishing food or supplies and cleaning as directed

· Assists with laundry as directed

· Follows company policies and procedures

· Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:

· Interpersonal skills

· Guest service

· Innate sense of urgency

· Adaptability

· Detail oriented

· Proficient communication

· Ability to multi-task

· Advanced experience with personal computers and related software applications

· Ability to read, write, and speak the English language

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person