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About the role:
The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the extra mile to encourage client retention and is responsible for providing a high level of client satisfaction. To be successful, the CSA must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s business and provide value through actionable insights.
What you’ll do here:
Full Time
$68k-86k (estimate)
04/12/2023
05/30/2024
The following is the career advancement route for Customer Success Advocate positions, which can be used as a reference in future career path planning. As a Customer Success Advocate, it can be promoted into senior positions as a Customer Success Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Advocate. You can explore the career advancement for a Customer Success Advocate below and select your interested title to get hiring information.